Incident Discovery Time: 10:25am on 01/19/2015
Time of Resolution: 11:15am on 01/19/2015
Services Impacted: MyPrint, WordPress Websites
Description of Impact
Service was degraded on various BU Web sites. Clients were also receiving a Service Unavailable message when attempting to access the MyPrint service at www.bu.edu/myprint.
Incident Description and Resolution
IS&T teams have resolved the incident.
The cause of this incident was determined to be high server load. IS&T teams redirected service to a different server and are continuing to investigate the underlying cause.
If you continue to have issues, please contact the IT Help Center.