RESOLVED: Service was degraded on various BU Web sites and MyPrint was unavailable

Incident Discovery Time: 10:25am on 01/19/2015 Time of Resolution: 11:15am on 01/19/2015 Services Impacted: MyPrint, WordPress Websites

Description of Impact

Service was degraded on various BU Web sites. Clients were also receiving a Service Unavailable message when attempting to access the MyPrint service at

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be high server load. IS&T teams redirected service to a different server and are continuing to investigate the underlying cause. If you continue to have issues, please contact the IT Help Center.

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