RESOLVED: Mainframe, OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy are unavailable

Incident Discovery Time: 07:55am on 09/09/2014
Time of Resolution: 11:45am on 09/09/2014
Services Impacted: GALAXY, Kuali Coeus, Mainframe Applications, OnBase, The Links

Description of Impact

Clients experienced intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy were also unavailable as they were affected by this issue. Clients were unable to make Blackboard course copy and blank site requests through the Faculty Link.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be patches provided by the vendor.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:55am on 09/09/2014

Services Impacted: Kuali Coeus, Mainframe Applications, OnBase, Degree Advice, Galaxy, The Links

Description of Impact

Clients may experience intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy are also unavailable as they are affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.

Current Status

IS&T teams continue to work toward resolution with the vendor on this issue.

Additional Information

Kuali Coeus, Degree Advice, Galaxy, The Links, myFitrec, and MicroStrategy were also identified as being affected.

Next Update: 12:05pm

Previous Update

Incident Discovery Time: 07:55am on 09/09/2014

Services Impacted: Kuali Coeus, Mainframe Applications, OnBase, Degree Advice, Galaxy, The Links

Description of Impact

Clients may experience intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, and MicroStrategy are also unavailable as they are affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.

Current Status

IS&T teams are working with the vendor on this issue.

Additional Information

Kuali Coeus, Degree Advice, Galaxy, The Links, and MicroStrategy were also identified as being affected.

Next Update: 11:00am

Previous Update

Incident Discovery Time: 07:55am on 09/09/2014

Services Impacted: Mainframe Applications, OnBase

Description of Impact

Clients may experience intermittent issues accessing the Mainframe. OnBase is unavailable as it is affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.

Current Status

IS&T teams are working with the vendor on this issue.

Next Update: 10:30am

Previous Update

Incident Discovery Time: 07:55am on 09/09/2014

Services Impacted: Mainframe Applications

Description of Impact

Clients may experience intermittent issues accessing the Mainframe.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.

Next Update: 09:30am