RESOLVED: Mainframe, OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy are unavailable
Tuesday, September 9th, 2014
Incident Discovery Time: 07:55am on 09/09/2014
Time of Resolution: 11:45am on 09/09/2014
Services Impacted: GALAXY, Kuali Coeus, Mainframe Applications, OnBase, The Links
Description of Impact
Clients experienced intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy were also unavailable as they were affected by this issue. Clients were unable to make Blackboard course copy and blank site requests through the Faculty Link.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be patches provided by the vendor.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 07:55am on 09/09/2014
Services Impacted: Kuali Coeus, Mainframe Applications, OnBase, Degree Advice, Galaxy, The Links
Description of Impact
Clients may experience intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, myFitrec, and MicroStrategy are also unavailable as they are affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.
Current Status
IS&T teams continue to work toward resolution with the vendor on this issue.
Additional Information
Kuali Coeus, Degree Advice, Galaxy, The Links, myFitrec, and MicroStrategy were also identified as being affected.
Next Update: 12:05pm
Previous Update
Incident Discovery Time: 07:55am on 09/09/2014
Services Impacted: Kuali Coeus, Mainframe Applications, OnBase, Degree Advice, Galaxy, The Links
Description of Impact
Clients may experience intermittent issues accessing the Mainframe. OnBase, Degree Advice, Galaxy, The Links, Kuali Coeus, and MicroStrategy are also unavailable as they are affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.
Current Status
IS&T teams are working with the vendor on this issue.
Additional Information
Kuali Coeus, Degree Advice, Galaxy, The Links, and MicroStrategy were also identified as being affected.
Next Update: 11:00am
Previous Update
Incident Discovery Time: 07:55am on 09/09/2014
Services Impacted: Mainframe Applications, OnBase
Description of Impact
Clients may experience intermittent issues accessing the Mainframe. OnBase is unavailable as it is affected by this issue. Clients may be unable to make Blackboard course copy and blank site requests through the Faculty Link.
Current Status
IS&T teams are working with the vendor on this issue.
Next Update: 10:30am
Previous Update
Incident Discovery Time: 07:55am on 09/09/2014
Services Impacted: Mainframe Applications
Description of Impact
Clients may experience intermittent issues accessing the Mainframe.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating with vendor assistance.
Next Update: 09:30am