Incident Discovery Time: 07:53am on 10/03/2013
Time of Resolution: 08:01am on 10/03/2013
Services Impacted: BU Directory, BU Maps, MyPrint, Web Search

Description of Impact

MyPrint, BU Web Search, BU Maps, BU Calendar, and the online Directory were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be hung processes on an application server. Service was moved to another server.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:53am on 10/03/2013

Services Impacted: BU Directory, BU Maps, MyPrint, Web Search

Description of Impact

MyPrint, BU Web Search, BU Maps, BU Calendar, and the online Directory are unavailable again.

Current Status

IS&T teams have identified the cause of the incident and are working toward service restoration.

Next Update: 09:00am