Incident Discovery Time: 11:38am on 09/23/2013
Time of Resolution: 12:28pm on 09/23/2013
Services Impacted: OnBase

Description of Impact

OnBase was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident with vendor assistance.

Additional Information

The service was restarted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:38am on 09/23/2013

Services Impacted: OnBase

Description of Impact

OnBase is currently unavailable. Clients can login using both the Thick and the Thin client, but cannot retrieve or import. OnBase freezes when these actions are attempted in both retrieval and workflow.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating with assistance from the vendor.

Next Update: 12:38pm