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Resolved: Echo360 and Continuum DB are unavailable

Incident Discovery Time: 04:40pm on 05/01/2013

Time of Resolution: 01:30am on 05/02/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities were both unavailable.

Incident Description and Resolution

Previous Update

IS&T teams have resolved the incident.

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work with Microsoft on the issue.

Next Update: 1:20am

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work with Microsoft on the issue.

Next Update: 12:20am

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work with Microsoft on the issue.

Next Update: 11:20pm

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams are currently working with Microsoft on the issue.

Next Update: 10:20pm

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work on resolving this issue. We have escalated the issue to Microsoft.

Next Update: 09:20pm

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work on resolving this issue.

Next Update: 08:20pm

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams continue to work on resolving this issue.

Next Update: 07:20pm

Previous Update

Incident Discovery Time: 04:40pm on 05/01/2013

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 and the Continuum DB used by Facilities are both currently unavailable.

Current Status

IS&T teams have identified the cause of the incident and are working toward resolution.

Next Update: 06:20pm