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Resolved: Blackboard Learn service is degraded

Incident Discovery Time: 03:00pm on 01/16/2013
Time of Resolution: 04:55pm on 01/16/2013
Services Impacted: Blackboard Learn

Description of Impact

Blackboard Learn service was degraded for some clients. Clients saw blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

Time synchronization servers were changed and services were restarted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:00pm on 01/16/2013

Services Impacted: Blackboard Learn

Description of Impact

Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.

Current Status

IS&T teams have identified the cause of this incident and have brought the service down to implement a solution.

Additional Information

Blackboard 8 is unaffected.

Next Update: 05:00pm

Previous Update

Incident Discovery Time: 03:00pm on 01/16/2013

Services Impacted: Blackboard Learn

Description of Impact

Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.

Current Status

IS&T teams have identified the cause of this incident and are working toward implementation of a solution.

Additional Information

Blackboard 8 is unaffected.

Next Update: 05:00pm

Previous Update

Incident Discovery Time: 03:00pm on 01/16/2013

Services Impacted: Blackboard Learn

Description of Impact

Clients may see blank pages or error messages when attempting to access resources or course sites on Blackboard Learn.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Blackboard 8 is unaffected.

Next Update: 04:04pm