Resolved – Service Impacting Incident: Safari and Outlook for Mac computers experiencing access issues

Access to BU online resources for Safari web browsers as well as Outlook on Mac OS X computers has been restored….

Faculty – Copy your Blackboard course site (or request a new site)

Now would be a good time to get your course site copied for the upcoming semester, or request a new (blank) site. Begin at

Resolved: CrashPlan Backup Service – partially unavailable

Incident Discovery Time: 10:13am on 12/04/2012 Time of Resolution: 12:45pm on 12/04/2012 Services Impacted: Other – see description Description of Impact For some clients, the CrashPlan Backup Service would report that the CrashPlan cloud server is “Destination unavailable – License limit reached” and some clients were unable to backup or restore. Incident Description and Resolution…

Resolved – Service Impacting Incident: Access to BU services that use Shibboleth authentication is down

Access to BU services that utilize Shibboleth authentication has been restored….