Incident Discovery Time: 10:13am on 12/04/2012
Time of Resolution: 12:45pm on 12/04/2012
Services Impacted: Other – see description

Description of Impact

For some clients, the CrashPlan Backup Service would report that the CrashPlan cloud server is “Destination unavailable – License limit reached” and some clients were unable to backup or restore.

Incident Description and Resolution

The vendor corrected a configuration issue on the CrashPlan storage server.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:13am on 12/04/2012

Services Impacted: CrashPlan Backup Service

Description of Impact

For some clients, the CrashPlan Backup Service may state that the CrashPlan cloud server is “Destination unavailable – License limit reached” and clients may be unable to backup or restore.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating the issue with the vendor.

Next Update: Upon incident resolution.