Resolved: UPrint departmental printing issue

Incident Discovery Time: 12:15pm on 10/10/2012
Time of Resolution: 07:00pm on 10/10/2012
Services Impacted: UPrint departmental printing

Description of Impact

Clients utilizing UPrint for departmental printing had an issue with their printouts containing unexpected characters.

Incident Description and Resolution

IS&T teams have resolved the incident with assistance from the vendor.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:15pm on 10/09/2012

Services Impacted: UPrint departmental printing

Description of Impact

Clients utilizing UPrint for departmental printing may have an issue with their printouts containing unexpected characters.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

This post will be updated when the issue is resolved.