Service Impacting Incident: BU Common @ Mugar Windows XP Thin Clients down
Monday, August 13th, 2012
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams are implementing a solution and have resolved the issue at Mugar. Other locations may still be affected. Once all locations are resolved, this message will be updated.
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams are implementing a solution. An updated expected time for full restoration will be posted on Monday, August 20th.
Additional Information
Thin Clients running Windows 7 at BU Common @ Mugar are working.
Next Update: 12:00pm on 08/20/2012
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams are implementing a solution that should have all affected locations back online before 5pm on Friday, August 17th.
Additional Information
Thin Clients running Windows 7 at BU Common @ Mugar are working.
Next Update: 5:00pm on 08/16/2012
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams are implementing a solution that should have all affected locations back online before 5pm on Friday, August 17th.
Additional Information
Thin Clients running Windows 7 at BU Common @ Mugar are working.
Next Update: 1:00pm on 08/16/2012
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Thin Clients running Windows 7 at BU Common @ Mugar are working. Thin client computers in other locations are not affected.
Next Update: 10:00am on 08/15/2012
Previous Update
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: BU Common @ Mugar
Description of Impact
Thin Client computers running Windows XP at BU Common @ Mugar and other libraries are currently down.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Thin Clients running Windows 7 at BU Common @ Mugar are working. Thin client computers in other locations are not affected.
Next Update: 04:30pm
Previous Update
Incident Discovery Time: 09:10pm on 08/13/2012
Services Impacted: Other – see description
Description of Impact
The Windows XP Thin Client computers are currently down. The Windows 7 Thin Clients are working.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
This post will be updated when the issue has been resolved.