Please do not respond to a recent message that appears to come from the IT Help Center ( with the Subject “IMPORTANT NOTICE.” Although this message contains BU logos and a sender address that make it seem legitimate, it is a phishing message. Learn more…

Resolved: Service Impacting Incident: Faculty Link Class List inaccessible

Access to course list through the Faculty link had been inaccessible. Access has been restored….

Resolved: Departmental network printers may be unavailable

Time of Resolution: 10:32am on 05/09/2012

Some clients were unable to print to departmental network printers.

Resolved: Power outage at IT Help Center in Kenmore Square

Incident Discovery Time: 11:50am on 05/08/2012 Time of Resolution: 01:05pm on 05/08/2012 Services Impacted: Other – see description Description of Impact Power was lost at the IT Help Center location at 533 Commonwealth Ave. Incident Description and Resolution Power has been restored to the area. If you continue to have issues, please contact the IT…

Resolved: Blackboard Vista is experiencing slowness

Time of Resolution: 07:00am on 05/10/2012

Some clients experienced slowness when accessing Blackboard Vista.

IS&T teams have resolved the incident.

Resolved: Service Impacting Incident: Blackboard Learn – Some tools are intermittently available

Some tools within the Blackboard Learn system were intermittently available. Access has been fully restored….

Resolved: Service Impacting Incident: Blackboard Learn – Course List not displaying for some students and faculty

The Course List is now displaying within the Online Campus Dashboard tab of Blackboard Learn….

Resolved: Service Impacting Incident: Blackboard Learn – intermittent

Access to Blackboard Learn has been restored. …

Resolved: Service Impacting Incident: access to Exchange public folders

Some clients may be unable to connect to Exchange public folders using Outlook. Public folders are still accessible through the web interface at…