Resolved – Service-impacting Incident – Echo360 Classroom Recording

12:50pm on 08/24/2011

Playback of Echo360 recordings is restored. A workaround has been determined for a remaining issue impacting departmental admins.

The vendor is performing an in-depth analysis to resolve this issue, and IS&T staff continue to work with the vendor.

Previous Update

11:50am on 08/24/2011

Playback of Echo 360 now working. Department administrators are still affected.

IS&T teams continue to work with the vendor to resolve this issue.

Next Update: 12:50am

Previous Update

10:50am on 08/24/2011

IS&T teams continue to work with the vendor to resolve this issue.

Next Update: 11:50am

Previous Update

09:50am on 08/24/2011

IS&T teams continue to work with the vendor to resolve this issue.

Next Update: 10:50am

Previous Update

08:50am on 08/24/2011

Some recordings are now listed in the ESS administrative GUI. IS&T teams continue to work with the vendor to resolve this issue.

Next Update: 09:50am

Previous Update

07:50am on 08/24/2011

ESS (the GUI used by departmental administrators) does not currently list recordings. If a URL to a recording is known, the recording will play back. Departmental administrators can schedule recordings via ESS or start recordings directly on their appliances. Any recordings created during this incident will be published after its resolution.

IS&T teams are working with the service vendor to resolve this issue.

Next Update: 08:50am

Previous Update

Incident Discovery Time: 07:00am on 08/24/2011

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact
Due to maintenance scheduled from 5:00am-6:30am, the Echo360 Classroom Recording Service is still currently unavailable.

Current Status
IS&T teams are working to resolve the issue.

Next Update: 08:00am