Resolved – Service-impacting Incident – ACS E-mail

Incident Discovery Time: 07:00am on 08/23/2011
Time of Resolution: 09:35am on 08/23/2011

Services Impacted: Email – ACS

Description of Impact

ACS email for some clients was completely unavailable. Exchange and BU Google Mail were unaffected.

Incident Description and Resolution

IS&T teams have resolved the incident.

Previous Update

09:00am on 08/23/2011

IS&T teams continue to resolve the issue.

Next Update: 10:00am

Previous Update

Incident Discovery Time: 07:00am on 08/23/2011

Services Impacted: Email – ACS

Description of Impact

ACS email for some clients may be completely unavailable. Exchange and BU Google Mail are unaffected.

Current Status

IS&T teams have identified the cause of the incident and are working to resolve the issue.

Next Update: 09:00am