Resolved – Service-impacting Incident – WebLogin-authenticated services

10:36pm on 02/28/2011 – Services utilizing WebLogin authentication experienced intermittent delays of up to one minute while logging in….

Resolved – Service-impacting Incident – SharePoint (

Resolution Time: 2/16/2011 8:45am Start Time: 2/16/2011 6:03am Services Impacted: SharePoint ( Line of Business File Servers (including School of Social Work) Description of Impact: SharePoint and Line of Business files servers  are currently unavailable. Resolution and Additional Information: Due to a faulty piece of networking equipment, SharePoint and Line of Business file servers were…

Resolved – Service-impacting Incident – Mugar Library Lab and desktops at some schools

Incident Resolution Time:  1:35pm 2/13/2011 Incident Discovery Time:  10:53am 2/13/2011 Services Affected Mugar Library Lab thin clients, access to desktops at some schools Description of Impact Individuals from a number of schools/departments, including Engineering and CFA, cannot currently use desktops, including Mugar Library Lab thin clients. Resolution and Additional Information IT staff have successfully restored…

Resolved – Service-impacting Incident – WebLogin-related services intermittently unavailable

Incident Resolution Time:  11:11am 2/12/2011 Incident Discovery Time:  8:30am 2/12/2011 Services-impacted:  Some Web Login related services were unavailable Description of Impact Web Login related services were intermittently unavailable.  Additionally, the ability to update websites within was disabled during this incident. Resolution and additional Information IS&T have restored both Web Login services as well as…

Service-impacting Change – Mainframe, The Links, Blackboard, Blackboard Vista, and other services – 2/13 12am-6am

A number of major services will be unavailable for the duration of this change….

Service-impacting Change – Web Conferencing – 2/12 7am-5pm

Date: Saturday February 12th, 2011 Duration: 7:00 AM to 5:00 PM Services affected: Web Conferencing Description of impact: All services will be intermttently unavailable during this change Actions to be taken: Adobe Connect will perform system maintenance…

Resolved – Service-impacting Incident – WebLogin authenticated services

11:10am on 02/09/2011

All services utilizing WebLogin authentication are currently unavailable. This includes but is not limited to: Blackboard 8, Blackboard Vista, The Links, ACS Horde Webmail, and WordPress

Resolved – Service-impacting Incident – WebLogin authenticated services


Services utilizing WebLogin authentication may be unavailable. There is an intermittent issue where the WebLogin page is slowly loading or timing out. This issue is not consistently happening for all clients….

Resolved – Service-impacting Maintenance – 2/4 6:30pm

All services have returned to normal operation as of 10:05pm….

Resolved – Enterprise Information System Service Interruption

All services affected by this morning’s 5:30 AM power failure at the 881 Commonwealth Avenue data center have been restored….