FAQs
Who do you support?
What operating systems do you support?
What type of support can Systems Support
give me?
What is USAG?
How do I obtain help?
Who do you support?
Systems Services supports BU systems administrators,
including many lab managers and department computer
staff that use Solaris 9 & 10, BU Linux (Zodiac & Monde), and some Leopard installations. We offer network installations of Solaris 9 & 10 and BU Linux (4.5s & 5.0)
to any member of the BU community.
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What operating systems do you support?
Solaris 10 (Sparc & x86), BU Linux4.5s, and 5.0, and Mac OS 10.5. We recommend well tested
stable platforms with all the latest patches.
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What type of support can Systems
Support give me?
Mostly UNIX / Linux configuraton and installation assistance
on 1) individual or department systems or 2) computing clusters.
We can generally tell whether a problem is due to defective
hardware, which must be repaired by the company that
holds your service contract.
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What is USAG?
USAG is a mailing list comprised of BU UNIX / Linux
system administrators. It is used to distribute security
and administrative news people may need to know. On
occasion the USAG group meets to discuss common concerns.
Subscribe.
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How do I obtain help?
OIT has several email addresses for which one can send
a message for help. The following are a few of these
addresses:
BU Linux Issues
UNIX Support Issues
Account Questions
Backup Requests
Network Issues
PC Issues
Security Issues
If you have a question about a specific user application,
consultants are available to help you. The Consulting
Services group maintains a Help Desk in the public cluster
in the basement of 111 Cummington Street (353-2784)
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