FAQs

Who do you support?
What operating systems do you support?
What type of support can Systems Support give me?
What is Sys-Admin-l?
How do I obtain help?

Who do you support?
Systems Services supports BU systems administrators, including many lab managers and department computer staff that use Solaris 9 & 10, BU Linux (Zodiac & Monde), and Leopard server installations. We offer network installations of Solaris 10 and BU Linux (4.5s & 5.3) to any member of the BU community.
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What operating systems do you support?
Solaris 10 (Sparc & x86), BU Linux4.5s, and 5.3, and Mac OS 10.5.X. We recommend well tested stable platforms with all the latest patches. We offer limited support of other distributions if time permits.
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What type of support can Systems Support give me?
Mostly UNIX / Linux configuraton and installation assistance on 1) individual or department systems or 2) computing clusters. We can generally tell whether a problem is due to defective hardware, which must be repaired by the company that holds your service contract.
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What is sys-admin-l?
Sys-admin-l is a staff mailing list comprised of BU UNIX / Linux system/MacOS administrators. It is used to share and ask information on a peer to peer level level. The sys-admin-l staff group meets quarterly to discuss common concerns. Subscribe to this and other informational mailing lists.
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How do I obtain help?
IS&T has several email addresses for which one can send a message for help. The following are a few of these addresses:

BU Linux Issues
UNIX/Mac server Support Issues
Account Questions
Backup Requests
Network Issues
Help Desk Issues
Security Issues

If you have a question about a specific user application, consultants are available to help you. Visit http://www.bu.edu/tech/help .