FAQs

Who do you support?
What operating systems do you support?
What type of support can Systems Support give me?
What is USAG?
How do I obtain help?

Who do you support?
Systems Services supports BU systems administrators, including many lab managers and department computer staff that use Solaris 9 & 10, BU Linux (Zodiac & Monde), and some Leopard installations. We offer network installations of Solaris 9 & 10 and BU Linux (4.5s & 5.0) to any member of the BU community.
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What operating systems do you support?
Solaris 10 (Sparc & x86), BU Linux4.5s, and 5.0, and Mac OS 10.5. We recommend well tested stable platforms with all the latest patches.
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What type of support can Systems Support give me?
Mostly UNIX / Linux configuraton and installation assistance on 1) individual or department systems or 2) computing clusters. We can generally tell whether a problem is due to defective hardware, which must be repaired by the company that holds your service contract.
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What is USAG?
USAG is a mailing list comprised of BU UNIX / Linux system administrators. It is used to distribute security and administrative news people may need to know. On occasion the USAG group meets to discuss common concerns. Subscribe.
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How do I obtain help?
OIT has several email addresses for which one can send a message for help. The following are a few of these addresses:

BU Linux Issues
UNIX Support Issues
Account Questions
Backup Requests
Network Issues
PC Issues
Security Issues

If you have a question about a specific user application, consultants are available to help you. The Consulting Services group maintains a Help Desk in the public cluster in the basement of 111 Cummington Street (353-2784)