Susan V. Eisen, PhD

Professor, Health Policy & Management
Susan Eisen
Talbot – T262W
View full profile at BUMC


Susan V. Eisen, PhD, is a Health Research Scientist at the Center for Health Quality, Outcomes and Economic Research (CHQOER). Dr. Eisen teaches PM 830, Developing Patient-Based Measures of Health Status. At CHQOER she directs the VA Health Services Research & Development post-doctoral fellowship program and leads the patient-centered care research area. Dr. Eisen’s research interests include assessment of the quality and outcomes of mental health and substance abuse services, consumer-centered care, recovery from mental illness, racial/ethnic disparities in mental health, and performance measurement in mental health care. She is the primary developer of the Behavior and Symptom Identification Scales (BASIS-32 and 24), patient self-report instruments designed to assess mental health treatment outcomes, and the Perceptions of Care Survey, a self-report instrument to assess quality of mental health care from the patient’s perspective. In addition, she has worked collaboratively with colleagues to develop the Experience of Care and Health Outcomes (ECHO) survey to assess consumer perceptions of mental health care and insurance plans.  Dr. Eisen has extensive experience in developing and validating consumer self-report measures of mental health quality and outcomes of care using qualitative and quantitative methods. She currently leads two VA Health Services Research studies: one to develop a computer-adapted test for PTSD, and a second to examine the roles, work experiences, mental health recovery and quality of life for veterans employed in the VA as peer support or vocational rehabilitation specialists. She is also collaborating with Dr. Rani Elwy and colleagues at the University of Connecticut to develop the Essential Properties of Yoga Questionnaire (EPYQ), a tool which will facilitate rigorous research on the health effects of yoga. She recently completed a randomized study of a peer support intervention for veterans receiving mental health treatment, and a national survey examining risk and resilience factors for mental health and substance abuse problems among veterans returning from deployment in Iraq and Afghanistan. Prior to joining CHQOER and the Health Policy and Management Department, Dr. Eisen directed the Department of Mental Health Services Research at McLean Hospital.

Other Positions:

  • Bedford VA - Edith Nourse Rogers Memorial VA Hosp


  • Brandeis University, PhD
  • Skidmore College, BA

Classes Taught

  • SPHPM931
  • SPHPM931


  • Published on 12/17/2014

    Smith EG, Austin KL, Kim HM, Miller DR, Eisen SV, Christiansen CL, Kilbourne AM, Sauer BC, McCarthy JF, Valenstein M. Suicide risk in Veterans Health Administration patients with mental health diagnoses initiating lithium or valproate: a historical prospective cohort study. BMC Psychiatry. 2014 Dec; 14(1):357.

    Read at: PubMed
  • Published on 11/18/2014

    Eisen SV, Schultz MR, Glickman ME, Vogt D, Martin JA, Osei-Bonsu PE, Drainoni ML, Elwy AR. Postdeployment resilience as a predictor of mental health in operation enduring freedom/operation iraqi freedom returnees. Am J Prev Med. 2014 Dec; 47(6):754-61.

    Read at: PubMed
  • Published on 9/4/2014

    Park CL, Groessl E, Maiya M, Sarkin A, Eisen SV, Riley K, Elwy AR. Comparison groups in yoga research: a systematic review and critical evaluation of the literature. Complement Ther Med. 2014 Oct; 22(5):920-9.

    Read at: PubMed
  • Published on 7/2/2014

    Elwy AR, Groessl EJ, Eisen SV, Riley KE, Maiya M, Lee JP, Sarkin A, Park CL. A systematic scoping review of yoga intervention components and study quality. Am J Prev Med. 2014 Aug; 47(2):220-32.

    Read at: PubMed
  • Published on 7/1/2014

    Santucci LC, McHugh RK, Elkins RM, Schechter B, Ross MS, Landa CE, Eisen S, Barlow DH. Pilot implementation of computerized cognitive behavioral therapy in a university health setting. Adm Policy Ment Health. 2014 Jul; 41(4):514-21.

    Read at: PubMed
  • Published on 6/12/2014

    Schultz M, Glickman ME, Eisen SV. Predictors of decline in overall mental health, PTSD and alcohol use in OEF/OIF veterans. Compr Psychiatry. 2014 Oct; 55(7):1654-64.

    Read at: PubMed
  • Published on 5/30/2014

    Long JA, Wang A, Medvedeva EL, Eisen SV, Gordon AJ, Kreyenbuhl J, Marcus SC. Glucose control and medication adherence among veterans with diabetes and serious mental illness: does collocation of primary care and mental health care matter? Diabetes Care. 2014 Aug; 37(8):2261-7.

    Read at: PubMed
  • Published on 3/1/2014

    Beehler S, Clark JA, Eisen SV. Participant experiences in peer- and clinician-facilitated mental health recovery groups for veterans. Psychiatr Rehabil J. 2014 Mar; 37(1):43-50.

    Read at: PubMed
  • Published on 11/5/2013

    Osei-Bonsu PE, Bokhour BG, Glickman ME, Rodrigues S, Mueller NM, Dell NS, Zhao S, Eisen SV, Elwy AR. The role of coping in depression treatment utilization for VA primary care patients. Patient Educ Couns. 2014 Mar; 94(3):396-402.

    Read at: PubMed
  • Published on 3/30/2013

    Marfeo EE, Haley SM, Jette AM, Eisen SV, Ni P, Bogusz K, Meterko M, McDonough CM, Chan L, Brandt DE, Rasch EK. Conceptual foundation for measures of physical function and behavioral health function for Social Security work disability evaluation. Arch Phys Med Rehabil. 2013 Sep; 94(9):1645-1652.e2.

    Read at: PubMed

View 67 more publications:View full profile at BUMC