Several departments across campus have been recently targeted for toner scams. The scamming companies pose as suppliers with generic, familiar sounding names, and as BU departments like IT. They call to solicit orders or to ask you to help take “unwanted” toners off their hands at “special” prices. The Federal Trade Commission has published detailed information concerning this scam at http://www.bbb.org/us/article/ftc–five-steps-to-avoiding-office-supply-scams-4600.
Boston University’s master lease and maintenance agreements for copiers from Ikon/Ricoh include all toner supplies at no charge. The phone number to order supplies is available on a label on the front of your copier.
Desktop printer ink and toners should be ordered from known vendors such as Office Depot, GovConnection, SHI etc. Under no circumstances should you place any orders for ink or toner from any vendor that has called you to solicit such a sale, nor should you provide any serial numbers or models for your printing devices.
If someone other than your known account representative is soliciting sales and service, you have every right to refuse service and report the event to Sourcing & Procurement. If you are unsure, please ask for a phone number to call them back. If they say the price cannot be honored unless you choose right then, hang up. Reputable vendors do not do business in such a manner.