ISM Magazine Highlights BU Sourcing & Procurement as Best Practice
The cover story in the August issue of Inside Supply Management magazine highlights Boston University Sourcing & Procurement as best practice in the measurement and management of internal customer satisfaction.
The article “Building Relationships.. Measuring Satisfaction” highlights the need for procurement organizations to develop solid business-unit relationships and to take steps to measure how well they are delivering value. Boston University was referenced in the article for identifying stakeholder’s expectations and for continually evaluating its service-delivery model against those expectations.