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SAP SRM – How to Process a Shopping Cart Rejection or Inquiry
This walk-through will show shoppers how to:
- Recognize a Cart Rejection or Inquiry
- View notes on why the cart was rejected/inquired
- Edit and Resubmit Cart
- View who cart approvers
- View who is currently working on the cart
Recommended pre-requisites for this walk-through are:
Cart rejections and inquiries performed by an approver on your shopping cart will show up your worklist Click on the shopping cart that has “Accept Decision / Adjust Shopping Cart” in the Subject Field
This is what you will see when you open a rejected/inquired cart.
In most cases you will see instructions in the Approval notes on why the cart was rejected/inquired.
Click the Edit button to go into edit-mode
When you see this pop-up, click the OK button
At any point during the review of your cart, you can click the Display/Edit Agents button to find out which approver Inquired or Rejected your shopping cart
When you look under the Display/Edit Agents button this is process that the cart has gone through and shows who is currently working on the cart
Click the Proceed button to resubmit once all changes have been made to the cart
Shopping Cart has been sent back to the approver and will no longer be show in your worklist