News
Creating Internal Service Requests for travel in SAP
OLR has been replaced with an Internal Service Request in SAP. BU Travel Services wants to make this transition easier for you by providing some helpful hints to successfully purchasing air and rail via ISR.
What is changing?The legacy online requisition system was used for both external purchasing and internal requisitions. In BUworks external services and purchases are processed through shopping carts in SRM. Requests for internal services will be made internally through Internal Service Requests (ISRs). Online request forms for internal services are available on BUworks. The submittal of requests for services will have financial consequences on departments and business units. Funds will be encumbered against budgets at the time the request is processed for completion. From a control perspective it is recommended that the role for placing orders be given to a select group of people in your organization.
Please continue to contact BCD first for a quote, and then access ISR within SAP. The only change to the Cliqbook process is the entering of the ISR number on the billing page instead of a requisition number.
When do I use ISRs (Internal Service Requests)?
The Internal Service Request is accessed from the Procurement tab on the BUworks Central portal. Examples of services requested using the ISR Form includes: Catering, BCD Travel, Parking Passes, IS&T services and Laboratory Animal Science Center. The new ISR Form allows the requester to split the cost distribution over multiple cost objects (by percentage only).
Where are these forms located on BUworks?
Both ISRs (Internal Service Requests) and FSRs (Facilities Service Requests) will be available from the BUworks Central portal located in the Procurement Tab under Place and Manage Orders. Facilities Service Requests will also be available through the CRC and BUMC websites.
What information do I need at hand to complete an ISR?You will need to have the following information at hand to complete. Once logged in, a requester’s full name, department, phone and email will be prepopulated from information provided during the registration process.
It is very important to note when completing an ISR to list all pertinent travel information in the NOTE PAD section of the form (at minimum traveler’s name, record locator code and/or date of travel). In the Short Text field, please list the traveler’s last name and record locator number.
Is there an approval process for ISRs?Requests submitted do not require an approval. If the funds are available, the request can be submitted. Approvals are inherent in who is granted access. The submittal of requests for services will have financial consequences on departments and business units. From a control perspective it is recommended that the role for placing orders be given to a select group of people in your organization.
Will I receive a confirmation that my order was received with completion date and time?
Service Providers will receive an email confirming the request has been made, assigned internal tracking number, funds reservation number and will include all of the details included in the request. Departments requesting will see the amount encumbered against their budget. If there are no funds available the request will not be allowed to be submitted. Requestors are encouraged to follow-up with the Provider to confirm specifications.
An online Power Point user guide is on all users’ menu within Blackboard, which serves as a training tutorial. All content and policies are subject to change after to go-live. Those with questions about the ISR process should contact:IT Help Desk: ithelp@bu.edu www.bu.edu/tech 617-353-4357
BU Travel Services at butravel@bu.edu