Frequently Asked Questions


A Kerberos account is a unique and secure account used to access a variety of online services throughout your tenure here at Boston University.


Instructions on how to obtain a username and Kerberos password were already provided to you by the Admissions Office for undergraduate students and from the individual graduate schools for graduate school students. If you have not received these instructions, please contact the Admissions Office (undergraduate students) or your graduate school (graduate school students). If you don’t remember your password, click here and follow the instructions issued by the BU IT Help Center.