School of Education Technology Support
E-mail, Phone, and In Person Visits
Any requests for support should be sent to SED-IT@BU.EDU except in the case that email is not available. You may also submit a request at http://www.bu.edu/sed//it-support-request/, call 617-353-3176, or visit Greg Coan in the IT support office in the IMC at Room 430 (right next to Mark Correia). Please note that this method does not reach the entire Desktop Services team, and could result in a slower response time if Greg is in a meeting, helping another client, or on vacation.
There are also some additional ways you will be able to ask for help going forward:
Web Form: You may submit a ticket via a web form located at www.bu.edu/help/desktop. This form sends tickets directly to the IT Help Center’s Desktop Services team and will quickly reach the desktop support staff most familiar with SED.
Contact the Service Desk: You may also choose to leverage the IT Help Center’s Service Desk, which is open 7 days a week, with extended hours. Not only can the Service Desk provide level 1 desktop support, but it can continue to assist you with other support issues such as account questions and Blackboard requests. The Service Desk will pass tickets to the Desktop Services team when needed. The Service Desk has additional ways it can be reached that are monitored anytime the Service Desk is open:
- Phone: 617-353-HELP (4357)
- E-mail: firstname.lastname@example.org
- Web: www.bu.edu/help
- Multiple physical locations including 533 Commonwealth Avenue in Kenmore Square, and 771 Commonwealth Avenue in the Mugar Library
Self Help Info
Assembled here are support pages for various technology needs throughout the School of Education and Boston University as a whole. Please feel free to use this resource in order to solve any issue you may be having.
Welcome back Students!!
Technology support for SED students can be found at the Instructional Materials Center on the 4.5 floor of 2 Silber Way. The IMC offers computers for projects, printing services, poster creation, binding, and equipment checkout. Learn more at their webpage: http://www.bu.edu/sed//
View this document for a helpful list of links that can help you find your way to the technology resources available at BU School of Education: PDF: Boston University Tech Overview