Computer Tech Support

We offer technical support to faculty and staff, including:

• Help with technical problems related to supported software, hardware and the Sargent College network. Please e-mail all requests and inquiries
• Recommendations for purchasing computer and other hardware
• Installation of new computer equipment
• Assistance with creating and maintaining Blackboard and CourseInfo sites
• Help with Sargent College website questions

To contact Sargent College IT staff:
Please e-mail all inquiries to sar-help@bu.edu.

Helpful How-to Information

Use these links to get tutorials on setting up e-mail, networking and other computer topics.

E-mail

• Set up your Outlook 2010 program
• Set up e-mail forwarding to another account or manage your vacation message

Networking

• Access your work computer from home using the Windows Remote Desktop Program
• Access your work computer from home from a Mac

Printing (restricted to Sargent faculty and staff)

• Print to the Copier/Printer in Windows
• Print to the Copier/Printer from a Mac
  
• Entering the Ricoh User Code
• Print to the MSC Color LaserJet
• How to Scan to Scanning Services

Security

• How to Lock your Workstation
• SAR Security Do’s and Don’ts

Miscellaneous

• New iPad App Request
• Endnote Tutorial for Beginners
• To import your Flip camera movie

Some useful links:

• The IT Help Center is an excellent site packed with useful information, for example, online tutorials for many applications
• Watch the HIPAA training video