Emergency Responses, Reporting & Non-Emergency Medical Responses

 

A complete emergency response flip chart is available on the Environmental Health & Safety website.

View Emergency Flip Chart

FIRE (CODE RED)
In the event of fire or smoke, follow the fire plan (R.A.C.E.) and call 911 and the appropriate campus number. See Fire Response/Evacuation in the above flip chart for details.
CRCCharles River Campus: 617-353-2121
BUMCBoston University Medical Campus/BMC: 617-414-6666

MEDICAL EMERGENCIES
External emergency services will be contacted as necessary. When calling:

  1. identify yourself
  2. provide a callback phone number
  3. state your exact location
  4. describe the specific nature of the affliction

CRC: 617-353-2121
BUMC/BMC: 617-414-4444 (non-patient areas)

HAZARDOUS MATERIALS SPILL
Chemical, biological, radioactive
CRC: 617-353-2105
BUMC/BMC: 617-414-6666

FACILITY-RELATED EMERGENCIES
Floods, utility failures (power outages), other
CRC: 617-353-2105
BUMC/BMC: 617-414-6666

EMERGENCY INFORMATION LINE
Activated during University- and Boston Medical Center-wide emergencies (weather, major fire, utility failure, etc.)
CRC: 617-358-7233
BUMC/BMC: 617-638-6886

OCCUPATIONAL HEALTH
Business-hour numbers
CRC: 617-353-6630
BUMC/BMC: 617-638-8400

RESEARCH OCCUPATIONAL HEALTH PROGRAM
For injuries occurring in laboratories
CRC: 617-414-7647
BUMC/BMC: 617-414-7647

ENVIRONMENTAL HEALTH & SAFETY
CRC: 617-353-4094
BUMC/BMC: 617-638-8830

RADIATION SAFETY
To report radiation safety-related incidents
CRC: 617-638-5795; enter # 0180
BUMC/BMC: 617-638-7052

What to Do

Call the appropriate emergency number for medical assistance. External emergency medical services will be summoned as necessary. Administer first aid, if properly trained.

In the event of serious injury to an employee:

  • Complete the appropriate accident report for employee injuries with supervisor.
  • As soon as practical, contact Risk Management and Environmental Health and Safety for reporting procedures and investigations.
  • If the accident involves an injury to a student or a visitor, an incident report detailing the incident and injuries should be filled out and sent to Risk Management.

In the event of an incident, near miss, or minor injury to a patient, student, visitor, or employee you should:

  • Immediately report all details to your supervisor.
  • If the incident warrants, seek medical attention at an onsite occupational health center (see above).
  • Complete the appropriate accident report for employee injuries. See chart below.

How to Report

Reporting Contacts

Charles River Campus

Risk Management: 617-353-3020
Environmental Health and Safety: 617-353-4094

For Laboratory related exposures:
Research Occupational Health Program (ROHP)
72 East Concord Street, Evans Building, 8th floor
617-414-ROHP(7647)

BU Medical Campus

Risk Management: 617-353-3020
Environmental Health and Safety: 617-638-8830

For Laboratory related exposures:
Research Occupational Health Program (ROHP)
72 East Concord Street, Evans Building, 8th floor
617-414-ROHP(7647)

Reporting Forms

For Boston University Employees

In the event of an accident the supervisor is required to complete an Accident Report & Analysis form within 24 hours of the incident.

The completed Accident & Analysis Report should be submitted to Boston University Research Occupational Health Program (ROHP) via facsimile at 617-977-8788 or via email at rohp@bu.edu.

For Boston Medical Center Employees

Complete the Employee Accident Reporting Form available on the BMC intranet @Work section.

For those other than BU Employees

For those other than employees, an incident report can be found under the Personal Liability Accidents section on the Risk Management website.

Reporting Near Miss and Other Incidents

Near misses and incident can be reported to Environmental Health and Safety at 617-353-4094 or by completing the Near Miss form.

BMC incidents must be reported through the STARS Incident Reporting System.

How to Contact Occupational Health Services

Research Occupational Health Program (ROHP): for CRC or BUMC/BMC Laboratory related exposures

72 East Concord Street, Evans Building, 8th Floor
617-414-ROHP (7647)
ROHP information

It is important that you call this number immediately if you are bitten or scratched by an animal, if you cut or scratch yourself on animal caging, or if you are experiencing unusual disease or allergy symptoms. Always report incidents to your supervisor.

After hours or on holidays and weekends contact information

Call the Research Occupational Health Program (ROHPResearch Occupational Health Program ROHP is part of the ...) 24/7 at 617-414-7647.

If serious emergency, please go to the Boston Medical Center Emergency Department adjacent to the Medical Campus, 617-414-4075 or go to the nearest hospital emergency room.

Appointments for Medical Services or Concerns

Call the Research Occupational Health Program at 617-414-7647 to arrange for an appointment to be medically cleared for work or other medical consultation.

CRC Occupational Health Center

930 Commonwealth Avenue, West (Pleasant Street entrance)
617-353-6630
Hours: Monday – Friday, 9:00a.m. – 5:00p.m.

BUMC/BMC Working Well

720 Harrison Avenue, Doctor’s Office Building (DOB), 7th floor
617-638-8400
Hours: Monday-Friday, 7:30a.m. – 4:00p.m.

CRC Student Health Services

881 Commonwealth Ave.
617-353-3575

After-hours: For urgent medical need, call 617-353- 3575 for the provider on-call. For urgent mental health-related need, call 617-353-3569.

For lab exposures (needle sticks, cuts, scratches, splashes, etc) involving infectious agents

Call the ROHP 24/7 number: 1-717-414-ROHP (7647)
You will be connected with a BU Research Occupational Health Program (ROHP) medical provider. ROHP will refer you to the appropriate health care location.

For all animal bites, including those involving animals infected with any hazardous agents

Call the ROHP 24/7 number: 1-617-414-ROHP (7647)
You will be connected with a BU Research Occupational Health Program (ROHP) medical provider. ROHP will refer you to the appropriate health care location.

For unexplained symptoms or illness

Call the ROHP 24/7 number: 1-617-414-ROHP (7647)
You will be connected with a BU Research Occupational Health Program (ROHP) medical provider. ROHP will refer you to the appropriate health care location.

It is important to always inform the physician of your work in the laboratory and the agent(s) that you work with under any of these scenarios.

Provide the wallet-sized agent ID card to the physician.

High-Hazard Materials

 

Chemical Spill

Spill Assistance
Response: Request assistance
CRC: 617-353-2105
BUMC/BMC: 617-414-6666

Medical Assistance
Response: Request assistance
CRC: 617-353-2121
BUMC/BMC: 617-414-4444

  1. identify yourself
  2. provide a callback phone number
  3. state exact location
  4. describe incident details

External emergency services will be contacted as necessary.

  • Remove personnel from the immediate area.
  • Restrict access to the area and assess the extent of the spill.
  • If it is safe to do so, contain the spill. Try to protect hallways, elevator shafts, floor drains, etc.
  • Attend to injured personnel as necessary.
  • Do not attempt to clean a large chemical spill, a spill beyond your control, a spill that has migrated to drains or hard-to-clean areas, or a spill where clean-up could result in adverse exposure to the spilled chemical.
  • Seek assistance from Environmental Health & Safety (EHSEnvironmental Health & Safety) by calling the emergency number above.

If the spill is small, involves a chemical you understand well, has not migrated to drains or difficult-to-clean places, you have the appropriate personal protective equipment (PPE) and spill cleanup materials, and there is no risk of adverse exposure, then clean the spill.

  • Wear PPE appropriate to the chemical spilled. At a minimum: safety glasses, gloves, and appropriate attire.
  • Refer to the Safety Data Sheet (SDS) for more information on proper PPE.
  • Collect spill material and label it as hazardous waste.
  • Place in Hazardous Waste Satellite Accumulation Area and make request for pickup.
  • Report non-emergency incident to EHS at 617-353-4049 (CRC) or 617-638-8830 (BUMC/BMC).

Or report a ‘near-miss’ incident.

Report exposures in a research laboratory
Response: Report research laboratory exposures to ROHP
CRC: 617-414-7647
BUMC/BMC: 617-414-7647

Report exposures in a non-laboratory setting
Response: Report non-research laboratory exposures to Occupational Health
CRC: 617-353-6630
BUMC/BMC: 617-638-8400

Report student exposures
Response: Report student exposures to Student Health Services
CRC: 617-353-3575
BUMC/BMC: 617-353-3575

Mercury Spill

Any spill involving mercury MUST be reported to EHS by calling the appropriate number above. DO NOT attempt to clean a mercury spill, no matter how small.

Chemical Exposure

  • Remove any contaminated clothing as quickly as possible.
  • Flush any exposed skin or hair with water for at least 15 minutes. Do not hesitate in activating a safety shower.
  • For chemical exposure to the eye:
    • Flush with water for at least 15 minutes at an emergency eyewash station.
    • Hold eyelids open while flushing.
  • Seek appropriate medical attention. See Incident and Accident Reporting panel for more detail.
  • In research laboratories, report all exposures to ROHP at 617-414-7647.
  • For emergency medical assistance, call the appropriate number above. If transported to hospital, bring a Safety Data Sheet (SDS) for the material you were exposed to, if able.

Biologic Spill or Exposure

Spill Assistance
Response: Request assistance
CRC: 617-353-2105
BUMC/BMC: 617-414-6666

Medical Assistance
Response: When calling:

  1. identify yourself
  2. provide a callback phone number
  3. state your exact location
  4. describe incident details

External emergency services will be contacted as necessary.
CRC: 617-353-2121
BUMC/BMC: 617-414-4444

Report Exposures in a research laboratory
Response: Report research laboratory exposures to ROHP
CRC: 617-414-7647
BUMC/BMC: 617-414-7647

Report exposures in a non-laboratory setting
Response: Report non-research laboratory exposures to Occupational Health
CRC: 617-353-6630
BUMC/BMC: 617-638-8400

Report Student Exposures
Response: Report student exposures to Student Health Services
CRC: 617-353-3575
BUMC/BMC: 617-353-3575

Blood/Body Fluid/Biological Spill

  • Restrict access to the area and assess the extent of the spill.
  • For large blood or body fluid spills, call the appropriate number above.
  • Wear the proper PPE. At a minimum: safety glasses, gloves, and appropriate attire.
  • Saturate the spill with an appropriate disinfectant. Allow a contact period of at least 15 minutes.
  • Use paper towels, rags, or some other absorbent material to clean up the spill.
  • Collect all spill material as biological waste.
  • Dispose of waste according to procedure.

Biological Exposure

  • If exposed to biological material, initiate first-aid procedures.
  • For medical assistance, call the appropriate number above. If transported to hospital, bring available information for the material you were exposed to, if able.
  • Remove any exposed clothing as quickly as possible.
  • Flush any exposed skin or hair with water for at least 15 minutes. Do not hesitate in activating a safety shower.
  • For exposure to the eye:
    • Flush with water for at least 15 minutes at an emergency eyewash station.
    • Hold eyelids open while flushing.
  • Seek appropriate medical attention. See Incident and Accident Reporting panel for more detail.
  • In research laboratories, report all exposures to ROHP at 617-414-7647.

Emergency Info for Medical Providers

Call ROHP at 617-414-7647 if you have a person exposed to biological agents or animal bite or scratch, or if they are experiencing unusual symptoms.

It is important that you call the Research Occupational Health Program at 617-414-7647 immediately if you have a person present to your facility with an exposure from biological agents, an animal bite or scratch or if they are experiencing unusual disease or allergy symptoms. A physician is available 24/7 to assist you with providing the appropriate treatment and link to ID physician if needed.

Post-Exposure First-Aid

Skin Exposure (needle-stick or scratch)

Immediately go to the sink and thoroughly wash the wound with soap and water for 15 minutes. Decontaminate any exposed skin surfaces with an antiseptic scrub solution.

Mucous Membrane Splash to Eye(s), Nose, or Mouth:

Exposure should be irrigated vigorously for 15 minutes.

Splash Affecting Garments:

Remove garments that may have become soiled or contaminated and place them in a double red plastic bag.

Employee should provide the wallet-sized agent ID card to the treating physician. This card may identify specific biological agents that the employee works with at Boston University. More information about the agent(s) identified on the card can be found on the Agent Information page.

If the patient is ill, follow isolation precaution per the instructions from the correlating agent information sheets.

Special Instructions:

BSL-3 Agents

Francisella tularensis agent information sheet
Mycobacterium tuberculosis agent information sheet
Yersinia pestis agent information sheet

  1. For exposures: individuals are not infectious immediately after an exposure; you should evaluate for symptoms. Depending on the agent involved, prophylaxis may be available. Please refer to the link above.
  2. For illness: depending on the agent, treatment and PPE may vary. Please see the correlating agent information sheet for basic information. Contact ROHP immediately at 617-414-7647, available 24/7, and request to speak to a physician so care can be coordinated.

BSL-4 Agents

Ebola agent information sheet
Marburg agent information sheet

  1. For exposure: individuals are not infectious immediately after an exposure; you should evaluate for symptoms, do not order lab work, and contact ROHP at 617-414-7647. The person will need to be transferred to Boston Medical Center. ROHP will coordinate the transfer of this individual.
  2. For illness: infectiousness depends on the agent and illness manifestation. Isolate patient per CDC recommendations for Viral Hemorrhagic Fever. Health care providers should wear PPE, N95 masks, gloves, gowns, and goggles; and follow infection control measures, including complete equipment sterilization and the isolation precautions. Contact ROHP at 617-414-7647; they will coordinate the transfer of this individual to Boston Medical Center.

Other Agents of Interest

Workers may also present with exposure or illness from other agents of lesser public health consequences. Please refer to specific agent sheets for each pathogen for information regarding pathogenicity, presentation, diagnosis, and treatment.

View Agent Information Sheets