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Resources & Support

The Boston University Real Estate office offers many services that you may not find through private landlords.

The Boston University Police
All apartments owned by Boston University are patrolled by the Boston University Police as well as the Boston or Brookline Police dependent upon location. Boston University is situated in an urban location and your safety and peace of mind are paramount. The Boston University Police offers many programs aimed at helping to ensure your safety. While the University is not immune to the problems of urban life its nice to know there are at least two full service police departments patrolling the campus. You can contact the Boston University Police by telephone at (617) 353-2121 for more information.

Fire Safety
Fire safety is a serious matter. Please see the Boston University Office of Environmental Health and Safety site for important information

24 Hour Emergency Maintenance
Maintenance requests during regular business hours should be telephoned into our maintenance office at (617) 353-4102. After-hour emergency maintenance services should be telephoned into the  Facilities Management (FM) Department Emergency Desk at (617) 353-2105.

Superintendents are available after 5 p.m., on week-ends, and holidays to assist you with lockouts or to provide any assistance that he or she can provide in case of an emergency. Please be sure to contact the Boston University Police first at (617) 353-2121 when any emergency arises. Superintendents are also available to provide you with keys for after hour or week-end move-ins. Our office should always be contacted in advance of after hour move-ins or move-outs in order to facilitate the process. To view which superintendent is assigned to your building, please follow this link.  Names and contact number are also located in the Staff section of our website. Please note that there is a $25.00 charge for after hour lockouts services.

Boston University has provided recycling bins throughout the Boston University Charles River Campus. Please visit the BU Sustainability website to see where the closest recycling container is for you!