Deliver critical value for an organization.

Are you the type of person who wants to make a real impact on an organization’s efficiency and effectiveness? Maybe you’re someone who cares about cross-functional and cross-organizational coordination and execution? We encourage you to consider the Operations & Technology Management (OTM) concentration. After all, an organization’s ability to create value is critical to its long-term survival.

In addition, theFull-Time MBA Operations & Technology Management concentration can be combined with the Health Sector MBA, Social Impact MBA or MBA+ MS in Digital innovation programs, or with one of our other concentrations such as finance, marketing, or entrepreneurship.  The choice is yours – you’ll receive a personalized degree because we give you the freedom to tailor it to fit your goals.

Asian Field Seminar (QSTIM845)

How do we prepare for the emerging opportunities and challenges that China's economic development and Asia's growing presence continue to create? This two-week seminar through six cities in China and Korea provides future global business leaders with an opportunity to contemplate answers to the above question. We visit companies (both multinational and local) competing in this dynamic market, meet governmental officials to hear about policies and implications, learn from local MBA professors about what they see our strengths and weaknesses are, participate in real market activities, and develop global network of knowledge with local MBA students and BU alumni in the region. Through this process, students will deepen their understanding of the unique nature of opportunities and challenges in the region, become more comfortable with the myriads of cultural and communicational details, and explore professional opportunities located in the region.


European Field Seminar (QSTIM851)

The European Field Seminar gives students an appreciation of "competing in Europe." The European competitive landscape is changing rapidly. Three Boston- based class sessions introduce students to topics such as the history of the European Union, European Community Law, Member States, European Monetary Union, and Competition Policy. During a two week period, the class visits a variety of organizations in Europe to learn about relevant competition issues; students experience first-hand how firms are dealing with them (or should be dealing with them). The wide variety of Sectors covered appeals to a broad segment of the MBA population.


Latin American Field Seminar (QSTIM852)

This intensive ten day seminar provides students with a broad understanding of the ways in which business strategies can create value at the base of the economic pyramid. Students will gain first-hand experience of how businesses, NGOs (non-governmental organizations), and governments are using models of social enterprise to address social and economic issues in the fields of health, education, and the environment in the context of emerging markets in Latin America. This study program includes extensive site visits to social enterprises, multi-national firms, NGO ventures, and government organizations. Students also hear from a wide variety of Latin American specialists in topic areas. A broad range of topics will be covered including: renewable energy, sustainable development, eco-tourism, new models for providing health and education services to underserved populations, social enterprise, micro-enterprise, corporate social responsibility, and public/private partnerships. The course will consist of three pre-departure sessions focused on social enterprise, corporate social responsibility, and emerging markets. Students are also expected to select an individual research track of interest for the duration of the seminar. This seminar is open to all full-time and part-time MBA and MSDi students. Full-time students may register for it as a spring elective, part-time students can register for it as they see fit, students graduating in May can register for this class in the Spring and still participate in commencement ceremonies, and MSDi students may take it in year two.


Indian Field Seminar (QSTIM853)

This program is designed for MBA students who seek to understand the rapidly changing global forces of the health sector, as they intersect with the dynamics of an emerging country, through the vehicle of experiencing and learning about India. The field study program will include visits to government agencies, hospitals, pharmaceutical companies, health sector start-up companies, health centers, research laboratories, and academic research settings. Issues of particular interest include technology and bio-pharma development, effective service delivery with limited resources, the role of entrepreneurial initiative in complex environments, international trade and competition in the health sector, and the potential to leapfrog development in underdeveloped settings. Open to all MBA students.

 

Required Courses (2)

Students are required to choose one out of the first two courses:

Creating Value Through Operations and Technology (QSTOM725)

This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.


Creating Value Through Operations and Technology (QSTOM726)

This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them. 3 cr.


Project Management (QSTOM855)

Projects are increasingly the way that work gets done in companies of all types and sizes. In this new course you will learn the strategic dimensions of project management, including critical aspects of project selection, definition, planning, execution, and monitoring. Concepts and approaches for dealing with complexity, uncertainty, vague mandates, temporary staff, partners, stakeholders, dynamic risk, and time-critical deadlines are emphasized. Cases and readings cover a wide range of industry and organizational contexts. This course requires that students apply these topics and considerations to a real project of their choice either by analysis of publicly available information or direct field study. Many MBAs are tested on the job through tough assignments in project settings. Your performance there is highly visible. Doing especially well can accelerate your subsequent career opportunities. Prepare now for success in strategic project management by developing the skills and perspectives covered in OM855!

 

Elective Courses (3)

Students must take three additional courses from the following list:

Asian Field Seminar (QSTIM845)

How do we prepare for the emerging opportunities and challenges that China's economic development and Asia's growing presence continue to create? This two-week seminar through six cities in China and Korea provides future global business leaders with an opportunity to contemplate answers to the above question. We visit companies (both multinational and local) competing in this dynamic market, meet governmental officials to hear about policies and implications, learn from local MBA professors about what they see our strengths and weaknesses are, participate in real market activities, and develop global network of knowledge with local MBA students and BU alumni in the region. Through this process, students will deepen their understanding of the unique nature of opportunities and challenges in the region, become more comfortable with the myriads of cultural and communicational details, and explore professional opportunities located in the region.


Managing and Improving Quality: Lean Six Sigma Green Belt Certification (QSTOM840)

Lean and Six Sigma are powerful improvement methodologies that promote process improvement, cost reduction and significant enhancement of bottom-line profitability. The purpose of this course is to thoroughly examine the concept of quality, to define it in terms that are useful for managers, to survey the ideas of major quality thinkers and theorists, to develop proficiency in the use of quality tools, and to consider the challenges of quality program implementation in real business situations. Throughout the course we will investigate similarities and differences between quality management in manufacturing and service contexts. The course has three major objectives. The first goal is to define quality and explore important philosophies and useful frameworks for managers or consultants. The second goal is to focus on the Lean and Six Sigma tools available for the pursuit of lasting quality improvements. The third is to bring the experiences of Lean Six Sigma practice into the classroom. We'll benefit from the expertise and experience of Lean and Six Sigma professionals who will help us to understand the challenges of Lean and Six Sigma implementations and analyze the lessons they have learned from projects they have undertaken.


Clean Technologies and Supply Chains (QSTOM845)

The clean technology industry is one of the largest sectors of the economy and yet still undergoing significant growth and attracting a plethora of new entrants. It has been characterized by a great deal of experimentation around new technologies and around business models in the face of regulatory and market place disruptions. The course uses a combination of cases, simulation and analytical exercises to review trends and their co-evolution within the clean technology/energy eco-system. It aims to build a skill set around risk and opportunity assessment, and allied implementation challenges. This course is aligned with the requirements of the Entrepreneurship, PNP and Strategy concentrations.


Supply Chain Management (QSTOM854)

This course presents tools and modeling frameworks that are relevant to solving today's supply-chain problems. The class will offer a mixture of case discussions, lectures, games, and outside speakers. Case discussions will cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, the role of B2B exchanges, and managing capacity for short life-cycle products. Games, including the distribution game, the OPT game, and the Beer Game, will reinforce the concepts in a constructive way. Finally, outside speakers will present real-world examples of how supply-chain models are being deployed in practice. This course is for students who will be working in consulting or supply-chain management. For those interested in finance or marketing, the course provides solid exposure to an area that is integral to product-focused companies.


Idea Lab (QSTOM865)

This is an experiential course aimed at developing ideas for digital products and services ("web services"), within the context of a multi-stage "innovation tournament." The tournament structure will force the screening of certain ideas in the initial stages, and in such cases, some students will get reassigned to the surviving ideas. Participants will learn specific tools, methods, and concepts related to the creation of such services (e.g., opportunity sensing, management of variation, innovation/business analytics, crowd sourcing vs out sourcing decisions, existing versus incremental enabling technologies, idea interdependence and information architecture, task sequencing for enhancing cycle time and service quality) and will be required to develop web based test tools. The instructor anticipates that the best performing ideas will have high potential for entrepreneurial development. Thus, this course can serve as a front end to conduct follow-on development by working either in the IS, operations, health sector management, energy or entrepreneurship concentration courses, and/or by working with affinity groups in the BU community, such as, ITEC. Participants will be expected to read assigned material on visualization of ideas, and engage in the generation of promising ideas prior to starting this class. Make sure you have basic familiarity with how the web works. You need not be technical, nor have deep experience with the web development. Rather, you simply should understand the basic ideas behind URLs, HTML, and how web browsers work. You can figure this out by reading the Wikipedia entry (http://en.wikipedia.org/wiki/World_Wide_Web). We will also provide you with a mock-up of a typical website along with a tutorial on how to upload and edit this web site.


Product Design and Development (QSTOM880)

This course explores central managerial challenges in the effective design, development, and introduction of new products. Topics covered include reducing the time to market while meeting cost and quality targets; managing cross-functional projects and inherent technological risks while keeping a focus on customer requirements; and integrated problem-solving by industrial designers, engineers, manufactures, and marketing specialists. [Case studies, readings, guest lecturers, field project]


Business Analytics: Spreadsheet Optimization and Simulation (QSTQM880)

The modeling process illustrated throughout the course will significantly improve students? abilities to structure complex problems and derive insights about the value of alternatives. You will develop the skills to formulate and analyze a wide range of models that can aid in managerial decision-making in the functional areas of business. These areas include finance (capital budgeting, cash planning, portfolio optimization, valuing options, hedging investments), marketing (pricing, sales force allocation, planning advertising budgets) and operations (production planning, workforce scheduling, facility location, project management). The course will be taught almost entirely by example, using problems from the main functional areas of business. This course is not for people who want a general introduction to or review of Excel. This course is for students who are already comfortable using Excel and would like to use it to create optimization and simulation models.

 

Alternatively, students can also take a non-OTM elective specific to their career goals with written approval of the department. Students are required to forward any exceptions to their academic advisor.