Jerry Steinberg, Senior Medical Director and Chief Quality Officer, Cambridge Health Alliance

in MediaWatch, Video
February 23rd, 2010

In this video, Jerry Steinberg, Senior Medical Director and CQO and Cambridge Health Alliance, traces the beginnings of the transparency movement back twenty hears, yet argues that we’re still in the early stages of conversation on this topic.

What patients most want to know about care settings, Steinberg has found, is the experience of other patients in that setting.  “We’re getting better” at providing them the information that they want, but we still have further to go, he says. 

Steinberg also addresses the attributes and expertise needed to succeed in today’s health care industry,  placing listening and teaming skills at the top.

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