PCSC

Other Computing Resources

Departmental Support

The Personal Computing Support Center provides personal computing support to all students, faculty, and staff on the Charles River Campus. Some departments also have their own computing resources, described in the table below. CAS, ENG, and SMG have extensive departmental computing support resources, so faculty and staff in those departments (and students in SMG and LAW) might want to use their departmental resource as a primary point of contact. All phone numbers on this page are in the 617 area code.

Department
Support Resource / URL
Phone
Administrative Offices Many administrative business offices on campus are supported by Information Systems Planning and Support (ISPS). A full list of the supported departments, and a support request form, can be found at http://isps.bu.edu/about/ 353-7184
Alumni Link The Alumni Link offers a variety of services to alumni of Boston University, including E-Mail Forwarding for Life (EFL). In addition to the support form linked from their site, they have a support number. 353-4000
CAS: College of Arts and Sciences

CAS Computer Services Group (http://cashelp.bu.edu) coordinates support for staff and faculty in all CAS departments and for staff in the Office of the Provost. They support BU-owned machines only.

 353-5930
CELOP: Center for English Language and Orientation Programs International students participating in CELOP programs are eligible for basic technical support through the Center's Multimedia Language Lab (MLL). 358-2499
CFA: College of Fine Arts

The College of Fine Arts Information Technology Office (CFA ITO) coordinates and provides technical support for CFA faculty, staff and students. The Help Desk is located at 855 Commonwealth Avenue, Room 204.

During the academic year, the office is staffed all hours that the CFA Computer Lab is open (see schedule at http://cfaito.bu.edu/lab) 

Submit requests for help via:
cfaito@bu.edu or http://cfaito.bu.edu/

Color printing resources and a graphics Mac lab are open and available to the entire BU community. See the CFA ITO site for more information, including print pricing. Faculty and Staff may also borrow presentation equipment at no cost.

 

353-3333

 
COM: College of Communication COM Computing Support Services 353-4120
CS: Computer Science

Those with an e-mail account on cs can access mail as follows:

IMAP: cs-imap.bu.edu
POP3: cs-pop.bu.edu
SMTP: cs-in-smtp-01.bu.edu
Web mail: http://cs-squirrelmail.bu.edu

See below for information on CS WebSubmit.

 
ECE: Electrical and Computer Engineering

The ECE IT group supports systems and Instructional Labs in the Electrical and Computer Engineering department.

E-mail: eceit@bu.edu

WWW: http://www.bu.edu/ece/it

353-1244
ENG: College of Engineering

Helpful information specific to ENG is available at www.bu.edu/engit/

E-mail: eng-it@bu.edu

Those with an e-mail account on engc can access mail at www.bu.edu/eng/webmail/.

NOTE: Engineering students trying to access the X drive from off campus will first need to connect to the VPN (www.bu.edu/pcsc/vpn).

353-5303
BIOMED ENG: College of Engineering

Support requests at 44 Cummington should be addressed to bme-it-list@bu.edu.

 
LAW: School of Law Information about LAW computer and technology resources, including information on LAW computer labs and their in-house OCS department.

Email: lawhd@bu.edu

358-5555
LIBRARY/MUGAR
Web Login access to EZProxy:		 Troubleshooting information for library resources is located at www.bu.edu/proxy.

 
MED: Medical Campus staff and faculty

Medical Campus Office of Information Technology supports academic programs and administrative functions of the Goldman School â of Dental Medicine, the School of Medicine, and the School of Public Health.

E-mail: bumchelp@bu.edu

638-5914
MET: Metropolitan College MET IT Services supports all MET-specific computing functions including MET labs and servers. 353-2566
SAR: Sargent College Sargent College departmental support
 353-7474
SMG: School of Management SMG's ITS Help Desk can help all people in SMG. 353-9858
Office of Disability Services Adaptive and Assistive Technologies and Accessible Web Site Design
Resources 		353-3658
SSW: School of Social Work The School of Social Work Information Technology office (SSW IT) supports SSW, its academic and administrative units and its sponsored programs. 358-1244
SED: School of Education Support for SED faculty and staff is provided by SED-IT. Email sed-it@bu.edu or see http://sed-it.bu.edu. 353-3181
Tyngsboro Site-specific IT problems (such as networking issues) should be referred to the Director of Operations at Tyngsboro. 978-649-8300 x301
Vista/Distance Ed

http://vista.bu.edu and use the Help Desk Vista Support Form.

webcourseware@bu.edu

358-1960

888-243-4596

1-866-207-3339
WebSubmit This is a CS application hosted at azs.bu.edu/websubmit 617-353-8191

Data Recovery

Learn what to do and where to go if your hard drive crashes and you need to recover some data.

Other e-mail servers

Although the vast majority of people do read mail on BU's ACS server (using Horde at www.bu.edu/webmail) there are other servers in use at BU. Particularly if you are a faculty or staff member, or on the Medical Campus, and you are not able to use mail at www.bu.edu/webmail, it's possible that you instead read on another server...

Instructional technology information for faculty

A compiled list of known instructional resources for faculty is available at www.bu.edu/pcsc/teaching/. Please write to us if you have anything you'd like to add to the list!

Cable TV and telephone questions or problems

www.bu.edu/pcsc/contact/cable

Other Office of Information Technology Departments

Campus Computing Lab Facilities

UIS (University Information Systems) Support

UIS PC Support message line
353-4868		 Leave a message any time; responses to support requests will be made between 9 and 5, Monday through Friday.
UIS Link Support Line 617 353-5465 (353-LINK) Direct support for The Link software. Monday though Friday, 9-5.
UIS main number 353-2280