Improving Your Customer Service Skills

Starts:
9:30 am on Thursday, March 21, 2013
Ends:
12:30 pm on Thursday, March 21, 2013
Contact Name:
Stacey Wilbur
Part of Human Resources Get Trained Training Series Learn proven customer service techniques you can apply in your current position when dealing with the general public, students, or other departments. This interactive workshop explores the elements of good customer service and how to use them to your advantage in any customer-driven environment. We will also discuss different communication styles and personalities that challenge us in specific environments. Join us and learn why high-quality customer service requires outstanding communication skills, personal support, and the continued re-evaluation of internal systems and procedures.