When should I contact the Ombuds?
Contact the Ombuds when:
- You need an impartial and confidential sounding board
- You think you may have been treated unfairly
- You want to report a problem but first you want to get a sense of possible outcomes
- You want to discuss a University policy or practice that you think is unfair or problematic
- You’ve been through a formal grievance and you think procedural errors were made
- You are not sure how to interpret a University policy or procedure
- You are not sure which University policy applies to your situation
- You need a mediator or a facilitator
- You are not sure where else to turn for help and need guidance
Any type of University-related problem may be brought to the Ombuds office by any member of the BU community. Here are examples of common problems the Ombuds handles.
- Requests for clarification of a policy or process.
- Help dealing with interpersonal conflicts.
- Help dealing with concerns about unethical, uncivil, or inappropriate behavior.
- Help dealing with concerns about of financial malfeasance.
- Questions about health and life safety.
- Concerns about office politics, workplace climate, and work equity
- Questions about intellectual property.
- Guidance on how to have difficult conversations and communicate respectfully.
- Problems with institutional non-responsiveness and red-tape.
- Concerns about procedural fairness or due process.