When should I contact the Ombuds?
Contact the Ombuds when:
- You need an impartial and confidential sounding board
- You think you may have been treated unfairly
- You want to report a problem but first you want to get a sense of possible outcomes
- You want to discuss a University policy or practice that you think is unfair or problematic
- You’ve been through a formal grievance and you think procedural errors were made
- You are not sure how to interpret a University policy or procedure
- You are not sure which University policy applies to your situation
- You need a mediator or a facilitator
- You are not sure where else to turn for help and need guidance
Any type of University-related problem may be brought to the Ombuds office by any member of the BU community. Here are examples of common problems the Ombuds handles.
- Requests for clarification of a policy or process.
- Help dealing with interpersonal conflicts.
- Help dealing with concerns about unethical, uncivil, or inappropriate behavior.
- Help dealing with concerns about of financial malfeasance.
- Questions about health and life safety.
- Concerns about office politics, workplace climate, and work equity
- Questions about intellectual property.
- Guidance on how to have difficult conversations and communicate respectfully.
- Problems with institutional non-responsiveness and red-tape.
- Concerns about procedural fairness or due process.
Charles River Office
(near Kenmore Sq.)
19 Deerfield Street, Suite 203
Boston, MA 02215
Medical Campus Office
Solomon Carter Fuller Building, Suite 957E
85 East Newton Street
Boston, MA 02118