Before reporting a network problem, you should run through the basic troubleshooting information given below. However, if the nature of the network problem is not an isolated event (i.e., a large number of computer users cannot gain access to the network or the Internet), please contact Network Systems immediately at 353-2780.

> Troubleshooting Information
Most often, laptops and personal computers have network cards with "link status" lights. These are small and green and they indicate that you're connected to a network and the card is working properly - look for it where the network cable attaches to your laptop/computer.

If the light is on and you are unable to connect to any network resources or the Internet, your network configuration may be off, call the PCSC at 353-PCSC or your local System Administrator to verify your settings. If this light is not on, it may be for several reasons;

1. The network cable is not plugged into the Ethernet jack on the wall/or is in the wrong jack -Try the available jacks until you see a green light on/near the network card (computer must be powered on)
2. The network card/driver is not installed properly - Re-install the software for the card or contact the PCSC for assistance
3. The network card could be defective - Contact the PCSC before replacing the card
4. Your Ethernet jack(s) may not be activated - Submit a connection activation request to Network Systems

If after following these steps you still suspect that your network connection is faulty, please send an email to nethelp@bu.edu and provide your name, telephone number, office/room number, and the number and location (i.e., Lower Left, Lower Right, etc.) of the Ethernet jack you're having trouble with. A Network Systems staff member will soon be in contact with you.