BU OIT

How to Report a network problem

Many departments across campus have local help and support for their computing environments. We recommend that you attempt to contact a local resource first since this will likely be the quickest response available to you. If you are unsure about whether or not there is a local support group, or you are unable to reach them, the IT Help Center at 617-353-HELP is typically available during general business hours.

If you are a departmental administrator then we suggest that you open a trouble ticket with our group by either sending e-mail to nethelp@bu.edu, or to expedite the response, by opening a ticket directly in our trouble ticket system (this requires a valid Kerberos account and password).

If this is an emergency, then you can often reach one of the Networks Group staff by calling Information Technologies main number at 617-353-2780.

Contact information

Boston University
Office of Information Technology
Network Systems Group
111 Cummington Street
Boston, MA 02215
617-353-2780
nethelp@bu.edu

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