Category: School of Hospitality Administration

Chipotle To Close All Stores on Feb. 8 For Food Safety Meeting Christopher Muller, School of Hospitality Administration Beleaguered by a string of food poisoning outbreaks, Chipotle Mexican Grill will close all its stores for several hours next month to hold a food safety meeting with workers… Expert quote: “They might have just said, we’re going to close every store and clean them top to bottom. […]

Branding experts on restaurant chains sacrificing quality for convenience

KPCC “AirTalk” Christopher Muller, School of Hospitality Administration It’s 2015 and you can get the cuisine of your choice delivered to your door with a few taps on your smartphone screen. But how much does quality matter to you when compared to convenience?… View full article and listen to audio of expert Christopher Muller

Professor Voices – NY restaurateur Danny Meyer eliminates tipping

Danny Meyer, a New York-based restaurateur, announced that his Union Square Hospitality Group would stop allowing tips at all of their establishments, making it the first restaurant group in the United States to make the move. Menu prices will be increased across the board and employee incomes will be supplemented through a revenue share-program. Professor Christopher […]

Brookline cafe employees say shared interest in business has helped profits, morale

Brookline Tab Christopher Muller, School of Hospitality Administration If you came anywhere near Coolidge Corner during the Mindy Kaling book signing at the Brookline Booksmith last Monday night, you may have seen the line wrapped around the block — and Paris Creperie employees handing out menus and taking orders… Expert quote: “What would you think […]

Darden’s new leadership slashes political spending

Orlando Sentinel (subscription required) Christopher Darden, School of Hospitality Darden Restaurants has shuttered its Washington, D.C., lobbying office and cut most of its political spending since activist investors took over the company last year… Expert quote: “They won’t have a full-time office, but they can fly someone from Orlando to Washington 12 times a year […]

Sunday Focus: Something to chew on – Despite complaints, Kenosha restaurant offerings are wide and varied, while growth potential abounds

Kenosha News Michael Oshins, School of Hospitality Administration Seven years ago excitement built as rumor became fact: Bob Chinn’s Crabhouse was coming to downtown Kenosha… Expert quote: “Big, sit-down operators may need incentives, such as tax abatements. You have to balance revenue against expenses. Can you guarantee rent costs? A big danger is attracting a restaurant […]