Category: School of Hospitality Administration

Brookline cafe employees say shared interest in business has helped profits, morale

Brookline Tab Christopher Muller, School of Hospitality Administration If you came anywhere near Coolidge Corner during the Mindy Kaling book signing at the Brookline Booksmith last Monday night, you may have seen the line wrapped around the block — and Paris Creperie employees handing out menus and taking orders… Expert quote: “What would you think […]

Darden’s new leadership slashes political spending

Orlando Sentinel (subscription required) Christopher Darden, School of Hospitality Darden Restaurants has shuttered its Washington, D.C., lobbying office and cut most of its political spending since activist investors took over the company last year… Expert quote: “They won’t have a full-time office, but they can fly someone from Orlando to Washington 12 times a year […]

Sunday Focus: Something to chew on – Despite complaints, Kenosha restaurant offerings are wide and varied, while growth potential abounds

Kenosha News Michael Oshins, School of Hospitality Administration Seven years ago excitement built as rumor became fact: Bob Chinn’s Crabhouse was coming to downtown Kenosha… Expert quote: “Big, sit-down operators may need incentives, such as tax abatements. You have to balance revenue against expenses. Can you guarantee rent costs? A big danger is attracting a restaurant […]

Why ingredient concerns create less enjoyable meals

Food Dive Christopher Muller, School of Hospitality Administration Meals are less fun for many people. That’s the conclusion of a survey by Daymon Worldwide, which found 40% of people are enjoying their meals less because they are concerned about the safety and quality of the ingredients… Expert quote: “The entire food industry, both restaurants and supermarkets, […]

Darden real-estate spinoff could change bottom line, not brand

Orlando Sentinel Christopher Muller, School of Hospitality Administration Darden Restaurants plans to split in two by the end of this year, but the spinoff of the Olive Garden and LongHorn Steakhouse restaurants’ real estate won’t help the company’s “brand renaissance” efforts, analysts and industry experts say… Expert quote: “You won’t notice anything different when you […]

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Boston Globe (subscription required) Christopher Muller, School of Hospitality Administration Zagat’s restaurant handbook with its citizen ratings was about the only US guide for diners to nibble on in 1979… Expert quote: “Online reservation systems have become more important than anything else [restaurant owners] are doing. They have leveled the playing field. The smallest, most […]

McDonald’s unhealthy image and why it can’t shake it

Deseret News Christopher Muller, School of Hospitality Administration With a wink to its core customer, the 18-25-year-old, non-discerning white male, McDonald’s released an ad in January mocking heath nuts… Expert quote: “It’s overly simplistic to say that McDonald’s has lost its way. There’s an underlying demographic problem: an entire group of millennials was trained not […]