Category: School of Hospitality Administration

Pizza Hut rolls out 3-Cheese Stuffed Crust to appeal to Millennials

October 4th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Stuffed-crust pizza is about to grow up…

Expert quote:

“I can’t imagine any of them changing their current pizza consumption habits simply to buy this. Millennials don’t want to be pandered to by large corporations.”

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Darden Restaurants reducing 85 corporate positions; COO Drew Madsen leaving

September 21st, 2013 in 2013, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

Darden Restaurants announced the elimination of 85 jobs at its Orlando headquarters and the retirement of its second-in-command on Friday as it struggles with performance issues at its key chains, Olive Garden and Red Lobster…

Expert quote:

“Olive Garden, probably more than any other company in the entire industry, is smack in the sweet middle-class mindset. It is middle class and … the middle class is suffering.”

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LongHorn aims to up its steakhouse game

September 2nd, 2013 in 2013, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

Walk up to this city’s new LongHorn Steakhouse, and you’ll find a dramatic entryway with a stone-and-timber arch and a large wagon-wheel chandelier…

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Subway to roll out garlic bread option

August 26th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Subway’s done a lot of stuff with its sandwich bread, but its newest offering could be both an industry head-turner and customer nose-sniffer: garlic bread…

Expert quote:

“This is the summer of quality carbohydrates.”

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John Maguire has a plan to save Friendly’s

August 25th, 2013 in 2013, Boston Globe, Christopher Muller, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Boston Globe (subscription required)
Christopher Muller, School of Hospitality Administration

One afternoon in summer 2012, the new CEO of Friendly’s Ice Cream, John Maguire, got a call from the company’s longtime public relations chief, Maura Tobias…

Expert quote:

“You can’t build off family anymore — it doesn’t work. There is no family.”

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Automatic tips may be off the table

August 18th, 2013 in 2013, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

If you dine out in a big group, chances are you’ve had an automatic tip tacked on to your bill…

Expert quote:

“It is potentially a dramatic challenge to company profitability.”

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Coffee Shops Limit Wi-Fi To Discourage ‘Laptop Hobos’

August 6th, 2013 in 2013, Michael Oshins, Newsmakers, School of Hospitality Administration, WBZ-TV 0 comments

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Michael Oshins, School of Hospitality Administration

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Carnival Cruise Lines spends big to prevent another disaster at sea

July 3rd, 2013 in 2013, Christopher Muller, Los Angeles Times, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Los Angeles Times
Christopher Muller, School of Hospitality Administration

Images of the disabled Triumph cruise ship, adrift at sea, flashed in the minds of Evelyn Rodriguez and her husband, Frank, when they booked a recent cruise on another Carnival ship…

Expert quote:

“They are going to walk a fine line with this. By telling people that you now have these new safety factors, it has the potential to reignite the stories about the ship’s failures.”

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New fast food twist: Wendy’s pretzel burger

June 24th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

It’s game on for the pretzel burger…

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Wendy’s plans pretzel burger?!

May 30th, 2013 in 2013, Christopher Muller, Newsmakers, Philadelphia Inquirer, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Philadelphia Inquirer
Christopher Muller, School of Hospitality Administration

Here’s a fast-food idea that might make Philadelphia mouths water:..

Expert quote:

“This could be a very, very big deal.”

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