Category: School of Hospitality Administration

Chipotle Faces No-Win Scenario as Crisis Taints Its Every Move

Bloomberg Christopher Muller, School of Hospitality Administration Chipotle Mexican Grill Inc. responded quickly when four of its workers called in sick last week with suspected cases of norovirus… Expert quote: “It’s great that they caught it before anybody got sick, but how could it happen again? They’re caught in a very bad cycle.” View full […]

Business growing around Central Florida’s restaurant industry

Orlando Sentinel Christopher Muller, School of Hospitality Administration Paul Adamission’s 12-person crew at IPAC Inc. in Winter Springs can turn out more than 2,000 gallons of red Mexican-style sauce in a single day, which is enough to last Tijuana Flats a few weeks… Expert quote: “Florida itself is a huge restaurant market, and with Disney […]

How will Chipotle’s lunchtime closing gamble pay off?

MoneyWatch Christopher Muller, School of Hospitality Administration For a restaurant chain, closing down for lunch wouldn’t typically be viewed as good for business. In the case of Chipotle Mexican Grill (CMG), the decision could be too little, too late, or the start of a turnaround… Expert quote: “Now, after a first outbreak, they pull into […]

Comforts of a Hotel That’s Close to Home in Dangerous Weather

New York Times (subscription required) Michael Oshins, School of Hospitality Administration When Robert Kruszka of Virginia saw last weekend’s storm heading for the Washington area, he did not hesitate to find a place where he and his family could stay warm and comfortable — the nearby Hyatt Regency Tysons Corner Center… View full article quoting expert […]

Chipotle To Close All Stores on Feb. 8 For Food Safety Meeting Christopher Muller, School of Hospitality Administration Beleaguered by a string of food poisoning outbreaks, Chipotle Mexican Grill will close all its stores for several hours next month to hold a food safety meeting with workers… Expert quote: “They might have just said, we’re going to close every store and clean them top to bottom. […]

Branding experts on restaurant chains sacrificing quality for convenience

KPCC “AirTalk” Christopher Muller, School of Hospitality Administration It’s 2015 and you can get the cuisine of your choice delivered to your door with a few taps on your smartphone screen. But how much does quality matter to you when compared to convenience?… View full article and listen to audio of expert Christopher Muller

Professor Voices – NY restaurateur Danny Meyer eliminates tipping

Danny Meyer, a New York-based restaurateur, announced that his Union Square Hospitality Group would stop allowing tips at all of their establishments, making it the first restaurant group in the United States to make the move. Menu prices will be increased across the board and employee incomes will be supplemented through a revenue share-program. Professor Christopher […]