Category: School of Hospitality Administration

Craft Beer and USB Ports: Airlines Upgrade Clubs to Lure Customers

New York Times (subscription required) Michael Oshins, School of Hospitality Administration The exclusive feel of domestic airline clubs has taken a hit over the last decade… Expert quote: “Airlines are flush with profits from continued low oil prices. Now is the time to reinvest in improvements. The ambience, service and amenities of the airport lounge […]

Rebranding Before the Digital Age

4 Hoteliers Co-written by Leora Halpern Lanz, School of Hospitality Administration Erinn Tucker, School of Hospitality Administration When a New York City tourist arrives at Times Square, the territory from 40th street to 53rd between 6th and 8th avenues, they become one of the 330,000+ monthly visitors (Times Square Alliance) of the city’s most popular […]

Professor Christopher Muller, Ph.D., Awarded 2016 Hamburg Foodservice Prize For Contribution To The European Gastronomy Industry

FOR IMMEDIATE RELEASE: Monday, April 4, 2016 CONTACT: Ahlea Isabella: +1 631-358-3868,; Leora Halpern Lanz: +1 516-680-8529,          PROFESSOR CHRISTOPHER MULLER, Ph.D. AWARDED 2016 HAMBURG FOODSERVICE PRIZE FOR CONTRIBUTION TO THE EUROPEAN GASTRONOMY INDUSTRY (Boston, MA)—Dr. Christopher Muller was awarded the 2016 Hamburg Foodservice Prize by DVF Media Group at a formal industry gala for 500 […]

Starwood Hotels jumps at Anbang’s sweetened bid; Marriott could counteroffer

Associated Press Christopher Muller, School of Hospitality Administration Starwood Hotels & Resorts Worldwide Inc. called off a $12.2-billion buyout agreement with Marriott International Inc. in favor of an offer from a group of investors led by Chinese insurance company Anbang Insurance Group Co… Expert quote: “Worldwide, it puts them in a position where they have […]

Chipotle Faces No-Win Scenario as Crisis Taints Its Every Move

Bloomberg Christopher Muller, School of Hospitality Administration Chipotle Mexican Grill Inc. responded quickly when four of its workers called in sick last week with suspected cases of norovirus… Expert quote: “It’s great that they caught it before anybody got sick, but how could it happen again? They’re caught in a very bad cycle.” View full […]

Business growing around Central Florida’s restaurant industry

Orlando Sentinel Christopher Muller, School of Hospitality Administration Paul Adamission’s 12-person crew at IPAC Inc. in Winter Springs can turn out more than 2,000 gallons of red Mexican-style sauce in a single day, which is enough to last Tijuana Flats a few weeks… Expert quote: “Florida itself is a huge restaurant market, and with Disney […]

How will Chipotle’s lunchtime closing gamble pay off?

MoneyWatch Christopher Muller, School of Hospitality Administration For a restaurant chain, closing down for lunch wouldn’t typically be viewed as good for business. In the case of Chipotle Mexican Grill (CMG), the decision could be too little, too late, or the start of a turnaround… Expert quote: “Now, after a first outbreak, they pull into […]

Comforts of a Hotel That’s Close to Home in Dangerous Weather

New York Times (subscription required) Michael Oshins, School of Hospitality Administration When Robert Kruszka of Virginia saw last weekend’s storm heading for the Washington area, he did not hesitate to find a place where he and his family could stay warm and comfortable — the nearby Hyatt Regency Tysons Corner Center… View full article quoting expert […]

Chipotle To Close All Stores on Feb. 8 For Food Safety Meeting Christopher Muller, School of Hospitality Administration Beleaguered by a string of food poisoning outbreaks, Chipotle Mexican Grill will close all its stores for several hours next month to hold a food safety meeting with workers… Expert quote: “They might have just said, we’re going to close every store and clean them top to bottom. […]