Category: School of Hospitality Administration

Red Lion Sues Hard Rock Hotels for Infringement in Race to Win Over Millennials

Skift quoting Makarand Mody, School of Hospitality Administration “When it comes to appealing to Millennials — of which there are now 75.4 million in the United States alone — hotel companies are doing all they can to launch wallet-friendly, yet still-stylish accommodations that emphasize such features as co-working spaces, communal stadium seating, artisanal goods, and […]

Low prices, young diners fuel Olive Garden comeback

Orlando Sentinel quoting Christopher Muller, School of Hospitality Administration “What a difference three years makes for Olive Garden, a chain once bashed in a 300-page report by an activist investor for poor food quality and being wasteful…” Expert quote: “Millennials haven’t stopped buying homes and going to sit-down restaurants; they are just doing it a […]

Taj Hotels Bucks the Expansion Trend and Shrinks From Three Brands to Just One

Skift Makarand Mody, School of Hospitality Administration At a time when most hotel companies are looking to increase the number of brands they have, Mumbai-based Taj Hotels Resorts and Palaces, which has 100 hotels worldwide, is doing just the opposite… Expert quote: “They keep closer to the core brand equity that they have.” View full article

World’s Largest Hotel With 10,000 Rooms And 70 Restaurants Could Cost $3.5bn, But When Will It Open?

Forbes Tarik Dogru, School of Hospitality Administration Abraj Kudai—the $3.5-billion project expected to become the world’s biggest hotel (by room count) in Mecca, Saudi Arabia—may have trouble completing as scheduled by 2017… Expert quote: “The decision about when and how to complete the Abraj Kudai would depend on the government, and it will probably be […]

Menus go touch-screen, mobile at area restaurants

Orlando Sentinel Christopher Muller, School of Hospitality Administration These days, many Central Florida restaurant customers are being greeted by the warm glow of a screen instead of “How can we help you?”… Expert quote: “More and more people feel comfortable ordering from tablets, but restaurants wouldn’t be thinking about this if it couldn’t save on […]

Craft Beer and USB Ports: Airlines Upgrade Clubs to Lure Customers

New York Times (subscription required) Michael Oshins, School of Hospitality Administration The exclusive feel of domestic airline clubs has taken a hit over the last decade… Expert quote: “Airlines are flush with profits from continued low oil prices. Now is the time to reinvest in improvements. The ambience, service and amenities of the airport lounge […]

Rebranding Before the Digital Age

4 Hoteliers Co-written by Leora Halpern Lanz, School of Hospitality Administration Erinn Tucker, School of Hospitality Administration When a New York City tourist arrives at Times Square, the territory from 40th street to 53rd between 6th and 8th avenues, they become one of the 330,000+ monthly visitors (Times Square Alliance) of the city’s most popular […]