Category: School of Hospitality Administration

McDonald’s CEO shakeup lifts stock

January 29th, 2015 in 2015, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

After months of lackluster results, McDonald’s board has named a new CEO…

Expert quote:

“Things just couldn’t go on like this forever.”

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For Some Hotel Employees, It’s Home for the Holidays

December 16th, 2014 in 2014, Michael Oshins, New York Times, Newsmakers, School of Hospitality Administration 0 comments

oshins1New York Times (subscription required)
Michael Oshins, School of Hospitality Administration

Hotel employees often do not spend the holidays at home with their families. They are in the travel business, after all, a year-round industry…

Expert quote:

“If their occupancy rate is 30 percent or less, they may as well give everyone the day off.”

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McDonald’s expands custom sandwich option

December 7th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

The future of McDonald’s fast food may be slowing it down…

“Not one student I have asked since the start of classes this September believes that McDonald’s has any healthy items on its menu. I think it is less that McDonald’s has lost its way and more that a generation has simply left for a different destination.”

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For Uber, Airbnb and Other Companies, Customer Ratings Go Both Ways

December 1st, 2014 in 2014, Christopher Muller, New York Times, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150New York Times (subscription required)
Christopher Muller, School of Hospitality Administration

Travelers are often asked to review their hotel, restaurant and car service. But increasingly, it goes both ways…

Expert quote:

“The worst customers demand too much, complain too much and cost too much. It sounds draconian, but not all customers are created equal.”

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Hot or not? Starbucks delivery won’t be easy, say experts

October 31st, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Experts are scratching their heads wondering how Starbucks will possibly pull off delivery…

Expert quote:

“Delivery breaks the bond between the customer and the Starbuck’s ‘Third Place’ (concept). Maybe sitting at my desk lost in a Proustian reverie with my coffee is good enough, but the experience is certainly not the same.”

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Darden changes could come fast, analysts say

October 14th, 2014 in 2014, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

Where are my breadsticks? Change could come swiftly after takeover at Olive Garden…

Expert quote:

“There are certain things [the new board] can implement immediately, but it will take time to change the entire company.”

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Experts offer ways to refresh Olive Garden

October 12th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Fixing Olive Garden won’t be a rose garden. But it’s certainly doable. That’s the conclusion of five restaurant industry consultants contacted by USA TODAY

Expert quote:

“To save itself, Olive Garden needs to become young again.”

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Chick-fil-A founder’s death signals fast-food shift

September 8th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Fast-food’s old guard is giving way to a savvy new guard that is slowing-down the process and giving a needed nod to healthier ingredients…

Expert quote:

“He was pretty much the last of that generation of true fast-food innovators. Truett changed the business because he invented the boneless chicken sandwich.”

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Feel bad about taking those toiletries? Don’t.

August 31st, 2014 in 2014, Boston Globe, Michael Oshins, Newsmakers, School of Hospitality Administration 0 comments

oshins1Boston Globe (subscription required)
Michael Oshins, School of Hospitality Administration

Admit it: You’re a thief. The last time you stayed in a hotel, you probably loaded up your toiletry kit with little plastic bottles of shampoo, body wash, and moisturizer, smuggling them out at checkout…

Expert quote:

“Basically, it’s built-in marketing. It’s a top-of-mind reminder — ‘Oh, this is where we stayed.’ ”

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Can Tim Hortons win over U.S. market?

August 25th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

On its face, everything seems right about Tim Hortons.  The Canadian bakery and coffee shop chain — which Burger King on Monday confirmed it is negotiating to purchase — has got great coffee…

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