Category: John Carroll

Week In Review: Market Basket Protests, Federal Convictions, Anger Over Immigration Plan

July 26th, 2014 in 2014, College of Communication, John Carroll, Newsmakers, WBUR 0 comments

carroll_johnWBUR “Radio Boston”
John Carroll, College of Communication

It’s been a busy week at the federal courthouse in Boston. First, a guilty verdict for a friend of alleged Boston Marathon bomber Dzhokhar Tsarnaev on obstruction of justice charges. Then, a conviction for former probation chief John O’Brien and two of his top deputies…

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Analysts: Market Basket drama gives competitors ‘tremendous’ boost

July 24th, 2014 in 2014, College of Communication, John Carroll, Lowell Sun, Newsmakers 0 comments

carroll_johnLowell Sun
John Carroll, College of Communication

If the Market Basket strife is bad for employees, bad for management and bad for the grocery-store chain’s bottom line, that could be very good news for competitors like Stop & Shop, Hannaford or Shaw’s…

Expert quote:

“They’re definitely hurting the company. They’ve put themselves into a box at this point, and they don’t have many easy choices.”

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Market Basket walkout a future case study

July 24th, 2014 in 2014, College of Communication, John Carroll, Newsmakers 0 comments

carroll_johnUnion Leader
John Carroll, College of Communication

The rapidly escalating drama surrounding the Market Basket supermarket chain very likely is a future topic of study unfolding before the public’s eyes, a mass communication professor at Boston University says…

Expert quote:

“This is going to be a major case study for decades to come. It is a real textbook case of one side telling its story and establishing a narrative, really vividly, while the other side sits by and watches it happen.”

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Keller @ Large: Can Market Basket Survive?

July 22nd, 2014 in 2014, College of Communication, John Carroll, Newsmakers, WBZ-TV 0 comments

carroll_johnWBZ
John Carroll, College of Communication

Can Market Basket survive the current employee and customer backlash?

Expert quote:

“The first thing they should do is they should go out and tell their story. You go from justice to vengeance and all of a sudden you take the chance the public is gonna have a bad taste in their mouth because of that.”

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An ousted CEO so popular employees are protesting to get his job back

July 22nd, 2014 in 2014, College of Communication, John Carroll, Newsmakers, Washington Post 0 comments

carroll_johnWashington Post
John Carroll, College of Communication

Employees protest over many things: higher wages, better benefits, safer working conditions in their jobs. What’s far more unusual, if not unprecedented, is to see workers, organized by senior managers, stage a rebellion to help their CEO get his job back…

Expert quote:

“If this is about justice, the public will support that. But if this is about vengeance, that could end up leaving a bad taste in the public’s mouth.”

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Market Basket management paying for missteps in standoff

July 22nd, 2014 in 2014, Boston Globe, College of Communication, John Carroll, Newsmakers 0 comments

carroll_johnBoston Globe (subscription required)
John Carroll, College of Communication

The stores are running out of groceries, loyal customers are promising to shop the competition, and a group of longtime employees who were summarily fired by management are being made into martyrs by thousands of protesters…

Expert quote:

“What they need is someone the public can latch on to as authentic and credible, and right now, they don’t have any of that going for them.”

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Is That Yelp Review Legit?

July 2nd, 2014 in 2014, College of Communication, John Carroll, Newsmakers, NPR 0 comments

carroll_johnNPR “Here & Now”
John Carroll, College of Communication

There was a time when people made decisions about where they would dine, who would paint their house and who would do their hair all based on word-of-mouth recommendations from family and friends…

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Emotional Backlash Unlikely to Unsettle Facebook

July 2nd, 2014 in 2014, College of Communication, E-Commerce Times, John Carroll, Newsmakers 0 comments

carroll_johnE-Commerce Times
John Carroll, College of Communication

It’s unlikely that Facebook’s psych experiment that turned some 700,000 of its users into involuntary lab rats will hurt its brand or advertising revenue. However, Facebook’s research on the emotional impact of content in the News Feeds of its members has unleashed a torrent of criticism…

Expert quote:

“This isn’t collecting data and employing it for marketing purposes. This was more like a lab experiment. It goes beyond the standard digital vacuuming of people’s data. This was not a test to improve service. This was a test to heighten the attachment of Facebook users to the site.”

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SnappyTV Could Amp Up Twitter Amplify

June 19th, 2014 in 2014, College of Communication, E-Commerce Times, John Carroll, Newsmakers 0 comments

carroll_johnE-Commerce Times
John Carroll, College of Communication

Twitter on Thursday announced a new addition to its social-TV arsenal: SnappyTV. SnappyTV is an online service that allows content owners to clip, edit and share video from live broadcasts in near-real time…

Expert quote:

“Everyone wants to be involved in the real-time mix. SnappyTV can get Twitter more involved in that.”

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Once King Of Creativity And Marketing, Apple Struggles

June 18th, 2014 in 2014, College of Communication, John Carroll, Newsmakers, NPR 0 comments

carroll_johnNPR “Here & Now”
John Carroll, College of Communication

Thirty years ago, Apple introduced the Macintosh computer in memorable fashion, with its “1984″ ad that aired only once, during the Super Bowl…

Listen to audio of expert John Carroll