Category: Christopher Muller

New fast food twist: Wendy’s pretzel burger

June 24th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

It’s game on for the pretzel burger…

View full article

Wendy’s plans pretzel burger?!

May 30th, 2013 in 2013, Christopher Muller, Newsmakers, Philadelphia Inquirer, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Philadelphia Inquirer
Christopher Muller, School of Hospitality Administration

Here’s a fast-food idea that might make Philadelphia mouths water:..

Expert quote:

“This could be a very, very big deal.”

View full article

Wendy’s dabbling with pretzel burger

May 29th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Wendy’s has a twist on burgers that’s not yet for sale, but it’s already getting buzz as one of 2013′s most innovative fast food offerings: a pretzel burger…

Expert quote:

“This could be a very, very big deal. I don’t know why, but there’s nothing else on the market quite like it.”

View full article

Will latest fire on a cruise ship dampen bookings?

May 29th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

The second major fire on a cruise ship in four months once again has the industry facing questions about safety, even as it braces for another downturn in bookings…

Expert quote:

“With so many other vacation options, cruise leadership will need to work together to overcome perceptions of unsafe conditions.”

View full article

Efficiency Backlash: Businesses Find Too Much Downsizing Can Hurt the Bottom Line

April 24th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, Time 0 comments

chris-muller-e1320781448723-150x150Time
Christopher Muller, School of Hospitality Administration

One national restaurant chain realizes that overburdening its employees hurts sales, as well as the company brand…

Expert quote:

“If you don’t like the people you’re working with and for … it’s going to show.”

View full article

 

No bones about it: KFC goes boneless

April 5th, 2013 in 2013, Christopher Muller, College and Graduate School of Arts and Sciences, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

In an astonishing brand reversal, KFC is about to stake its future on a red-hot concept that might have caused Colonel Sanders, himself, to see red: boneless chicken…

Expert quote:

“If it can’t be held in one hand — or a cupholder — don’t bother making it. That’s the reality of the mobile world.”

View full article

Carnival Triumph breaks away from dock in Ala.

April 4th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, WFXT 0 comments

chris-muller-e1320781448723-150x150WFXT
Christopher Muller, School of Hospitality Administration

View video

Cruisin’ takes a bruisin’ in eye of PR storm

March 18th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

The string of incidents on Carnival ships in recent weeks once again has the cruise industry fighting for its reputation….

Expert quote:

“The (Carnival) brand is in a terrible place … and (cruising) has now become perceived by many people as one of the most stressful vacation choices.”

View full article

Carnival lowers financial outlook after Triumph, ‘Fun Ship’ ship issues

March 16th, 2013 in 2013, Christopher Muller, Miami Herald, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Miami Herald
Christopher Muller, School of Hospitality Administration

The world’s largest cruise line continued to make waves Friday as more of its “Fun Ships” reported technical problems that drew widespread attention…

Expert quote:

“How long does it take before customers say they’re not doing this anymore? I think you’re going to see it unraveling. This is death by 1,000 cuts. This is something that management can’t just say, ‘It’s OK and it’s rosy and everybody loves our cruise lines.’ ”

View full article

 

Cruise ship trouble

March 16th, 2013 in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, WCVB 0 comments

chris-muller-e1320781448723-150x150WCVB
Christopher Muller, School of Hospitality Administration

View video