Category: Christopher Muller

Branding experts on restaurant chains sacrificing quality for convenience

KPCC “AirTalk” Christopher Muller, School of Hospitality Administration It’s 2015 and you can get the cuisine of your choice delivered to your door with a few taps on your smartphone screen. But how much does quality matter to you when compared to convenience?… View full article and listen to audio of expert Christopher Muller

Professor Voices – NY restaurateur Danny Meyer eliminates tipping

Danny Meyer, a New York-based restaurateur, announced that his Union Square Hospitality Group would stop allowing tips at all of their establishments, making it the first restaurant group in the United States to make the move. Menu prices will be increased across the board and employee incomes will be supplemented through a revenue share-program. Professor Christopher […]

Brookline cafe employees say shared interest in business has helped profits, morale

Brookline Tab Christopher Muller, School of Hospitality Administration If you came anywhere near Coolidge Corner during the Mindy Kaling book signing at the Brookline Booksmith last Monday night, you may have seen the line wrapped around the block — and Paris Creperie employees handing out menus and taking orders… Expert quote: “What would you think […]

Darden’s new leadership slashes political spending

Orlando Sentinel (subscription required) Christopher Darden, School of Hospitality Darden Restaurants has shuttered its Washington, D.C., lobbying office and cut most of its political spending since activist investors took over the company last year… Expert quote: “They won’t have a full-time office, but they can fly someone from Orlando to Washington 12 times a year […]

Why ingredient concerns create less enjoyable meals

Food Dive Christopher Muller, School of Hospitality Administration Meals are less fun for many people. That’s the conclusion of a survey by Daymon Worldwide, which found 40% of people are enjoying their meals less because they are concerned about the safety and quality of the ingredients… Expert quote: “The entire food industry, both restaurants and supermarkets, […]

Darden real-estate spinoff could change bottom line, not brand

Orlando Sentinel Christopher Muller, School of Hospitality Administration Darden Restaurants plans to split in two by the end of this year, but the spinoff of the Olive Garden and LongHorn Steakhouse restaurants’ real estate won’t help the company’s “brand renaissance” efforts, analysts and industry experts say… Expert quote: “You won’t notice anything different when you […]