Category: Christopher Muller

McDonald’s expands custom sandwich option

December 7th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

The future of McDonald’s fast food may be slowing it down…

“Not one student I have asked since the start of classes this September believes that McDonald’s has any healthy items on its menu. I think it is less that McDonald’s has lost its way and more that a generation has simply left for a different destination.”

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For Uber, Airbnb and Other Companies, Customer Ratings Go Both Ways

December 1st, 2014 in 2014, Christopher Muller, New York Times, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150New York Times (subscription required)
Christopher Muller, School of Hospitality Administration

Travelers are often asked to review their hotel, restaurant and car service. But increasingly, it goes both ways…

Expert quote:

“The worst customers demand too much, complain too much and cost too much. It sounds draconian, but not all customers are created equal.”

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Hot or not? Starbucks delivery won’t be easy, say experts

October 31st, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Experts are scratching their heads wondering how Starbucks will possibly pull off delivery…

Expert quote:

“Delivery breaks the bond between the customer and the Starbuck’s ‘Third Place’ (concept). Maybe sitting at my desk lost in a Proustian reverie with my coffee is good enough, but the experience is certainly not the same.”

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Darden changes could come fast, analysts say

October 14th, 2014 in 2014, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

Where are my breadsticks? Change could come swiftly after takeover at Olive Garden…

Expert quote:

“There are certain things [the new board] can implement immediately, but it will take time to change the entire company.”

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Experts offer ways to refresh Olive Garden

October 12th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Fixing Olive Garden won’t be a rose garden. But it’s certainly doable. That’s the conclusion of five restaurant industry consultants contacted by USA TODAY

Expert quote:

“To save itself, Olive Garden needs to become young again.”

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Chick-fil-A founder’s death signals fast-food shift

September 8th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

Fast-food’s old guard is giving way to a savvy new guard that is slowing-down the process and giving a needed nod to healthier ingredients…

Expert quote:

“He was pretty much the last of that generation of true fast-food innovators. Truett changed the business because he invented the boneless chicken sandwich.”

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Can Tim Hortons win over U.S. market?

August 25th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration, USA Today 0 comments

chris-muller-e1320781448723-150x150USA Today
Christopher Muller, School of Hospitality Administration

On its face, everything seems right about Tim Hortons.  The Canadian bakery and coffee shop chain — which Burger King on Monday confirmed it is negotiating to purchase — has got great coffee…

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Friendly’s Ice Cream says it’s back, and better

August 5th, 2014 in 2014, Boston Globe, Christopher Muller, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Boston Globe (subscription required)
Christopher Muller, School of Hospitality Administration

In a recent television commercial, upbeat chief executive John Maguire tells viewers that Friendly’s Ice Cream is “back” and urges customers to give the restaurants another shot. He even promises to tear up the bill if they leave disappointed…

Expert quote:

“Revitalizing a legacy brand is very possible, but you want to make sure everything is perfect before you start. When you announce that things have changed and you drive people back for a retrial or a new trial, you better make sure that it lives up to the promises. Customers only give you one chance.”

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Darden completes $2.1 billion sale of its Red Lobster chain

July 28th, 2014 in 2014, Christopher Muller, Newsmakers, Orlando Sentinel, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150Orlando Sentinel
Christopher Muller, School of Hospitality Administration

Red Lobster began a new era Monday, as Orlando-based Darden Restaurants completed its $2.1 billion sale to private equity firm Golden Gate Capital. The chain is going “back to the basics of being not just the biggest, but the best seafood restaurant,” said Kim Lopdrup, Red Lobster’s new chief executive officer…

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As The Middle Class Dwindles, Is The American Dream Still Realistic?

July 28th, 2014 in 2014, Christopher Muller, Newsmakers, School of Hospitality Administration 0 comments

chris-muller-e1320781448723-150x150St. Louis Public Radio
Christopher Muller, School of Hospitality Administration

The rich are getting richer. The top 5 percent of earners in the U.S. accounted for nearly 40 percent of personal consumption expenditures in 2012,according to the Institute for New Economic Thinking. That is up from 28 percent in 1995…

Expert quote:

“The restaurant business has grown from about 25 percent of the food dollar to just about 50 percent today. People go out more, there’s almost six times more restaurants than there were in the post-World War II time.”

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