Category: Hospitality

SHA Announces New Dean

Christopher Muller, a seasoned entrepreneur, fourth-generation restaurateur and decorated educator, was named dean of Boston University’s School of Hospitality Administration by President Brown.  Muller will succeed Dean James Stamas in August when he assumes the helm of SHA, which each year prepares some 400 students – in the classroom and in the field – for […]

Labor Day – Too late to travel?

AAA is reporting that labor day travel is going to slump this year not because of the economy but, rather, due to it’s placement on the calendar: September 7.  Dean of BU’s School of Hospitality Jim Stamas is available to comment on school year travel and the hospitality industry’s reaction to a later-than-usual Labor Day […]

Alcohol at Starbucks after dark?

With sales slumping at Starbucks locations across the country, the chain is looking for new ways to bring loyal customers back in the afternoon hours.  Starting with a flagship afternoon shop called “15th Ave. Coffee and Tea inspired by Starbucks” in the 15th Avenue neighborhood of Seattle, Starbucks will be introducing beer and wine (dine-in […]

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At Restaurants, Toilets as Important as the Meal!

A recent survey found that Americans who eat out care as much about the restaurants’ bathrooms as they do about the food. Boston University School of Hospitality Assistant Professor Peter Szende hopes these new findings make restaurants rethink their tactics on customer retention: “Restaurants discreetly direct their customers to the bathroom as though it were […]