To Build a Better Business School, Consider the Student a Customer

in 2013, Business Week, Kenneth Freeman, Newsmakers, OP-EDs by BU Professors, School of Management
December 4th, 2013

FreemanKennethBusiness Week
By Kenneth Freeman, School of Management

After leaving the for-profit world three years ago to become Dean of Boston University’s School of Management, I observed to one of my new colleagues that our students are our customers…

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