Efficiency Backlash: Businesses Find Too Much Downsizing Can Hurt the Bottom Line

in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, Time
April 24th, 2013

Christopher Muller, School of Hospitality Administration

One national restaurant chain realizes that overburdening its employees hurts sales, as well as the company brand…

Expert quote:

“If you don’t like the people you’re working with and for … it’s going to show.”

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