Efficiency Backlash: Businesses Find Too Much Downsizing Can Hurt the Bottom Line

in 2013, Christopher Muller, Newsmakers, School of Hospitality Administration, Time
April 24th, 2013

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Christopher Muller, School of Hospitality Administration

One national restaurant chain realizes that overburdening its employees hurts sales, as well as the company brand…

Expert quote:

“If you don’t like the people you’re working with and for … it’s going to show.”

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