Carnival lowers financial outlook after Triumph, ‘Fun Ship’ ship issues

chris-muller-e1320781448723-150x150Miami Herald
Christopher Muller, School of Hospitality Administration

The world’s largest cruise line continued to make waves Friday as more of its “Fun Ships” reported technical problems that drew widespread attention…

Expert quote:

“How long does it take before customers say they’re not doing this anymore? I think you’re going to see it unraveling. This is death by 1,000 cuts. This is something that management can’t just say, ‘It’s OK and it’s rosy and everybody loves our cruise lines.’ ”

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