- Develop, test, and evaluate methods for reducing variability in health care delivery processes
- Consult with health care providers in assessing variability and implementing changes that improve operations in their facilities and organizations
- Carry out research that advances and refines the application of Operations Management (OM) principles and practices and Variability Methodology (VM) to the health care delivery system
- Disseminate findings regarding best-practices for reducing costs and improving quality of care through:
- training
- publications in peer reviewed journals
- workshops and seminars
- continuing education programs
These initiatives are all designed to illuminate the importance — and catalyze the development—of delivery-process improvements, in order to control health care costs and improve quality of care.
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