Summer Conference Housing Jobs

Position is Currently Filled for Summer 2024.

The Lead Room Attendant (LRA) oversees the cleaning and preparation of guestrooms by the Room Attendant staff in the conference housing residence halls. The LRAs are expected to supervise, as well as work alongside, the Room Attendant staff in making beds, placing appropriate amenities, cleaning rooms, bathrooms, kitchenettes, and all other duties related to the completion of cleaning and re-setting of guestrooms as required by the conference calendar. The LRA position is to ensure that the assigned work is being done thoroughly and promptly. They must be dependable and can encourage and motivate others to work as a part of a team to adhere to deadlines. (Previous supervisory experience preferred.) Additionally, LRAs are responsible for the linen delivery process, amenity inventory, and storage room upkeep. This position is normally scheduled at 9 a.m. – 3 p.m. but some shifts may start earlier or end later depending on the conference calendar. Work will be scheduled on any five of the seven days of the week; weekend work will be required. Days off usually occur on weekdays. All LRAs are required to wear the uniform shirt and name tag provided by Events & Conferences during every shift.

Employment Dates: May 13-August 18, 2024
Salary: $16 per hour plus campus housing
Work Schedule: 30 hrs/week, 9 a.m. – 3 p.m., 5 days/week, 6-hour shifts
Training: Days & times in May to be determined

PRINCIPAL DUTIES:

• Maintain a superior level of service in the preparation of all guestrooms
• Supervise and assist Room Attendant staff in the preparation of guestrooms – See Room Attendant description
• Report room and/or furniture damages to the Assistant Director of Conference Housing
• Ensure that the Room Attendant staff properly bags and counts soiled linen
• Collect and record all lost and found items
• Keep the Assistant Director of Conference Housing apprised of any employee or guest concerns
• Keep storage rooms and supply carts organized by returning all supplies to the proper place after each shift
• Ensure the Room Attendant staff works according to the assigned schedule and reports to work in uniform
• Attend all linen deliveries, count and record linen shipments, and verify any discrepancies
• Monitor inventories in storage and notify the Assistant Director of Conference Housing when orders need to be placed
• Maintain the organization of each storage room at all times
• Transport supplies to various residence halls as needed
• Manage end-of-season inventory counting
• Manage the end-of-summer closing of all storage rooms
• Assist with other duties as assigned by the Assistant Director of Conference Housing or other authorized personnel

Position is Currently Filled for Summer 2024.

The Room Attendant (RA) staff cleans and prepares guestrooms in residence halls for the Summer Conference Housing Program. This includes making beds, placing appropriate amenities, cleaning rooms, bathrooms, and kitchenettes, and all duties related to the cleaning and re-setting of guestrooms as required by the conference calendar. This position requires a willingness to work diligently and the ability to work as a part of a team. Individuals must be attentive to detail, dependable, and thorough. This position involves extensive physical labor. RAs are normally scheduled 9:00 a.m. – 3:00 p.m. but some shifts may start earlier or end later depending on the conference calendar. Work will be scheduled on any five of the seven days of the week; weekend work will be required. Days off usually occur on weekdays. All RAs are required to wear the uniform shirt and name tag provided by Events & Conferences during every shift.

Employment Dates: May 13-August 18, 2024
Salary: $15.50 per hour plus campus housing
Work Schedule: 30 hrs/week, 9:00 a.m. – 3:00 p.m. typically, 5 days/week, 6-hour shifts
Training: Days & times in April & May to be determined

PRINCIPAL DUTIES:

Preparing and/or cleaning rooms for guest occupancy involves the following steps:

• Collect all used linen (sheets, pillowcases, towels, and facecloths) and record any missing items
• Dust and clean all furniture including the inside of the drawers and closets
• Clean windowsills and mirrors
• Empty wastebaskets
• Clean private or common bath areas as required including sinks, toilets, and showers
• Clean kitchenettes as required including sinks, stoves, and refrigerators
• Make beds and place required amenity items according to service level
• Vacuum carpet and/or mop floor
• Turn all lights off, close windows/turn off ventilation, and lock the door
• Check for articles left by guests and return them to the Front Desk for proper documentation
• Report missing items or vandalized furnishings to Lead Room Attendants
• Report Linen Loss to a Lead Room Attendant
• Maintain a superior level of service in the preparation of all guestrooms
• Bag used linen for return to the linen vendor
• Help Lead Room Attendants with linen deliveries and transportation of amenities, supplies, and linen as needed
• Keep storage rooms and supply carts organized by returning all materials to the proper place at the end of every shift
• Assist in other duties as assigned by authorized Events & Conferences or Facilities Management personnel

Position is Currently Filled for Summer 2024.

The Residence Hall Coordinator (RHC) assumes the responsibility for the opening, daily operation, and shutdown of an assigned residence hall utilized by the Summer Conference Housing Program. This position requires a significant time commitment to on-call duties 24 hours a day, 6 days per week. The RHC serves as the liaison between the Assistant Director of Conference Housing and conference guests to ensure the proper delivery of goods and services to guests of Boston University. This position operates in a public relations capacity by greeting the group organizers and their guests and by courteously and efficiently assisting them as necessary. Applicants must possess strong communication and organizational skills to work effectively with staff, other University personnel, and clients. This position requires a willingness to work diligently and independently. Attention to detail, patience, and a professional appearance are important. (Previous supervisory experience required.) A strong work ethic will be expected. This position will be on-call 24 hours a day during scheduled days. Business casual attire or the uniform shirt and name tag provided by Events & Conferences are required while working at the Front Desk.

Employment Dates: May 13-August 18, 2024
Salary: $16.50 per hour plus campus housing
Work Schedule: According to the building schedule; Includes mornings, evenings, & weekends, 6 days/week
Training: Days & times in April & May to be determined

PRINCIPAL DUTIES:

• Monitor building key inventory including testing, replacing, and accounting of all keys for the building
• Ensure that all guest service equipment (i.e. irons/ironing boards) are on-site and in working order
• Be aware of all facilities, policies, and procedures related to the residence hall and verify the information is posted
• Organize the Front Desk with necessary manuals, guides, and supplies, replenishing as necessary
• Display relevant building, University and local information on the bulletin boards on each floor and in the lobby
• Obtain all program information from office staff before group arrival, review for accuracy, and submit to Front Desk
• Inspect all guestrooms prepared by the Room Attendant staff before group arrival
• Complete room assignments before group arrival
• Inspect all building areas regularly and report maintenance or cleaning issues to Facilities Management staff
• Monitor Residential Safety operations
• Resolve all key/lock problems and other guest facility concerns promptly
• Maintain daily contact with the Assistant Director of Conference Housing concerning Room Attendant staff duties
• Supervise all Front Desk operations including assistance with all guest check-in/check-out services
• Assist guests when the Front Desk is closed
• Ensure Front Desk Logs are accurately kept and reflect all building activities
• Work with Room Attendant staff as necessary
• Apprise Assistant Director of Conference Housing of all employee or guest concerns
• Monitor building vending areas; ensure that machines are in working order and well-stocked at all times
• Complete shutdown procedures for an assigned residence hall at the end of the season
• Assist with other duties as assigned by the Assistant Director of Conference Housing or other authorized personnel

Position is Currently Filled for Summer 2024.

The Guest Services Manager (GSM) will support the front-of-house operation in offering the highest level of customer service and supporting the Residence Hall Coordinators to ensure they have the tools they need to be successful. This position operates in two areas, first in a public relations capacity, by greeting the group organizers and their guests and by courteously and efficiently assisting them as necessary. The second is in a collaborative capacity with the Residence Hall Coordinator staff, assisting with key management and daily work duties. Applicants must possess strong communication and organizational skills to work effectively with staff, other University personnel, and clients. This position requires a willingness to work diligently and independently. Attention to detail, patience, and a professional appearance are important. Previous supervisory experience is required. A strong work ethic will be expected. Knowledge of online docs and computer competency preferred. This position is normally scheduled 10:00 a.m. – 7:00 p.m. but some shifts may start earlier or end later depending on the conference calendar. Work will be scheduled on any five of the seven days of the week; weekend work will be required. Days off usually occur on weekdays. The GSM is required to wear the uniform shirt and name tag provided by Events & Conferences during every shift.

Employment Dates: May 13-August 18, 2024
Salary: $16.50 per hour plus campus housing
Work Schedule: 30 – 35 hrs/wk — Front Desk Hours: 5:00 am-2:00 am; Seven Days/Week (Overnight shifts may occur on a limited basis.)
Training: Days & times in April & May to be determined

PRINCIPAL DUTIES:

• Maintain key inventories across all residence halls. This requires working closely with Residence Hall Coordinators to ensure all keys are accounted for during key transfers and that requests for key replacements and lock changes are reported to the Housing office promptly.
• Greet guests warmly and assist with large guest check-in/check-out in various residences.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Work closely with staff to ensure high-quality customer service.
• Resolve and communicate all customer service issues to Residence Hall Coordinators (where applicable) and the Assistant Director, Conference Housing.
• Coordinate the scheduling of Front Desk Attendants and their applicable shifts in various residences.
• Ensure that all guest service equipment (i.e. fans, hairdryers, irons) are on-site and in working order
• Organize all Front Desks with necessary manuals, guides, and supplies, replenishing as necessary
• Assist guests when the Front Desk is unattended due to illness or neglect of shift responsibility
• Ensure Front Desk Logs are accurately kept and reflect all building activities
• Assist with other duties as assigned by the Assistant Director, Conference Housing, or other authorized personnel

Position is Currently Filled for Summer 2024.

The Front Desk Attendant (FDA) facilitates the arrival and departure of conference housing guests and assists guests while in residence. FDAs must have strong oral and written communication skills for telephone and personal contacts. This position requires a willingness to work diligently and independently. They must have a professional appearance, a pleasant, helpful attitude, and enjoy guest service. (Previous guest service experience preferred. Knowledge of online docs and computer competency preferred.) FDAs will occasionally be scheduled to assist the Room Attendant staff. These shifts may involve tasks such as creating linen packets, setting rooms, or counting linen. Those shifts will be offered voluntarily when possible; however, these shifts may be mandatory during busy periods. FDAs have a flexible work schedule involving both early morning and late-night shifts. Weekend work is mandatory and regularly scheduled commitments outside of work will not be accommodated. The schedule will vary each week with days off usually occurring on weekdays. Front Desk Attendants are required to wear the uniform shirt and name tag provided by Events & Conferences during every shift.

Note: Earlier in the summer, hours may range below 30, while during the busier times, they may exceed 40 per week.  Front Desk Attendants must work an average of 30 hours per week to qualify for on-campus housing.

Employment Dates: May 13-August 18, 2024
Salary: $15.25 per hour plus campus housing
Work Schedule: 30 – 35 hrs/wk — Front Desk Hours: 5:00 am-2:00 am; Seven Days/Week (Overnight shifts may occur on a limited basis.) Front Desk shifts range from 3 – 9 hours in length.
Training: Days & times in April & May to be determined

PRINCIPAL DUTIES:

• Greet guests and handle all inquiries
• Check conference guests in and out by issuing and collecting room keys and conference ID card
• Use an electronic system to register guests
• Maintain the security of the key cabinet and keep a detailed log of all keys being issued and returned
• Assist in special projects assigned by the Residence Hall Coordinator (i.e. maintaining bulletin boards)
• Assist Room Attendant staff as necessary (i.e. setting up rooms or counting linen)
• Act as liaison between the Residence Hall Coordinators and conference guests to ensure that custodial, maintenance, or other issues are resolved as quickly as possible
• Maintain neat and orderly Front Desk and Lobby areas
• Answer the Front Desk phone and provide a message service for guests
• Maintain a daily shift report for the Residence Hall Coordinator and document all incidents for follow-up through online shared docs
• Assist the Residence Hall Coordinator in organizing the Room List and Conference Packets for conference groups
• Sign out special items, ensuring that procedures are followed and items are properly returned
• Log all information on missing items to ensure proper billing
• Assist with other duties as assigned by authorized Events & Conferences personnel