FREQUENTLY ASKED QUESTIONS
When will my mail be picked up?
On the Charles River Campus, call 617-353-2156. At the Medical Campus, call 617-638-7500. Also check interactive maps.
Who do I contact about missing mail?
On the Charles River Campus, call 617-353-2156. At Medical Campus, call 617-638-7500.
What is your policy about special pick-ups?
If you have extra mail to be picked up that would require the Mail Services drivers to re-enter the building to pick up your mail, we ask that you call for a special pick-up so the drivers may continue to deliver regular mail in a timely way.
I am online and my tracking number says that the mail has been delivered. Do you know where it is?
The term delivered means the mail in question has been received at the local USPS facility. Usually receipt of the mail at Mail Services is 24 to 48 hours later.
Can all mail be tracked?
No. Express Mail and Registered mail may be tracked on-line or by Mail Services. Certified-Return Receipt Requested can be tracked by the Post Office.
Must envelopes be sealed before sending to Campus Mail?
Campus Mail can seal your envelopes—but only letter-size envelopes with the opening at the top. Flaps can be left “up and over.” Flat or manila envelopes are currently sealed at Mail Services on a case by case basis. If the contents fit the flat envelope properly and is not too thick or bulky the envelope is effectively sealed by machines.
How should mail be bundled to go out through Campus Mail?
Tightly band all bundles, making sure envelopes all are facing the same way. Make separate bundles for each type of mail. Never mix interdepartmental, stamped, international, or domestic mail. Never overstuff mail bags or tubs; it can damage your mail. Call us to request extra bags, tubs, or letter trays.
Does the departmental account have to be on each envelope?
If you have a whole box or tray of mail, just one note is all we need. If your mail is in bundles, the account code should be on the top envelope.
How do we address interdepartmental mail?
The department name must be clearly written along with the address. Remember that an address is not enough—many departments have the same address.
My department has a supply of envelopes which indicate that postage is paid. May we use them for daily mail?
No, those envelopes are to be used only for bulk mailings of 200 or more identical letters or mail pieces with no original signatures. If these envelopes are dropped in the mail without the required documentation, the University will be penalized by the USPS. A department may use these envelopes for regular fist class mail by covering the indicia with a white label.
What happens to our mail during Intersession?
For those departments that request the service and are open during Intersession,
Campus Mail provides pick-up and delivery services.