Round Six   (April, 2009)

Usability Testing of Library's Website

Date:

URL of archived copy of page tested:

Interviewer:

1st recorder: 

2nd recorder:

Student:

Student's email:

Undergraduate or graduate student:

Opening Remarks

Thanks for being willing to participate in the testing of the Library's website. This session will last about 10 minutes. (Introductions.) We're librarians here at BU. Our goal is to understand what works and what doesn't work about the website. We're not testing your library skills. If you can't find something we ask about, it's probably not your fault, more likely it's the fault of the website. The more you tell us as we go along, the better we'll understand what is working, what's not working, and how we might change the site.

I'll be asking you questions and my colleagues will be taking notes so we can make the most of your feedback. (If using Captivate, ask the student if it's OK to record their comments and mouse movements.) I'll be reading from a script to ensure consistency across tests. Any questions?

OK, let's get started. Remember, the more you talk out loud about what you're thinking, the more we'll learn.

Exit Question

5. Is there anything else you would like to say about the library's website?

Closing Remarks

Thanks!

Gift certificate to Barnes & Noble as a small thanks for your participation.
Business card in case you'd like to get in touch with us.
May we email you if we have any questions?