How to Shop (and conduct other business) Online Safely
Today’s world is one of searching for the most convenient way of conducting business. E-commerce is quick, convenient and becoming more and more popular. The press release presented here by the Educause Internet Security Task Force is specific to online holiday shopping; however, the advice is very good for conducting any business online.
SHOPPING ONLINE FOR THE HOLIDAYS: TWELVE TIPS TO PROTECT YOURSELF FROM CYBER GRINCHES, SCAMS AND SCHEMES
WASHINGTON, DC –November 17, 2005 – The holiday season is a busy time as people hunt for the perfect gifts for family and friends. The Internet can make your shopping faster and easier, but there can also be pitfalls if you’re not careful. The National Consumers League, the Better Business Bureau and the National Cyber Security Alliance offer key advice to ensure you have a safe online shopping experience, so that your gift-giving is a joyous occasion, not an opportunity for cyber thieves:
- Know who you’re dealing with. Check out unfamiliar sellers with the Better Business Bureau and your state or local consumer protection agency. If you’re buying gifts on an online auction site that provides a feedback forum, check the track record of the seller before you bid. Don’t buy things in response to unsolicited emails from unknown companies, since these may be fraudulent.
- Look for signs that online purchases are secure. At the point that you are providing your payment information, the beginning of the Web site address should change from http to shttp or https, indicating that the information is being encrypted – turned into code that can only be read by the seller. Your browser may also signal that the information is secure with a symbol, such as a broken key that becomes whole or a padlock that closes.
- Pay the safest way. It’s best to use a credit card, especially when you’re purchasing something that will be delivered later, because under federal law you can dispute the charges if you don’t get what you were promised. You also have dispute rights if there are unauthorized charges on your credit card, and many card issues have “zero liability” policies under which you pay nothing if someone steals your credit card number and uses it.
- Never enter your personal information in a pop-up screen. When you visit a company’s Web site, an unauthorized pop-up screen created by an identity thief could appear, with blanks for you to provide your personal information. Legitimate companies don’t ask for personal information via pop-up screens. Install pop-up blocking software to avoid this type of scam.
- Keep documentation of your order. When you’ve completed the online order process, there may be a final confirmation page and/or you might receive confirmation by email. Print that information and keep it handy in case you need it later.
- Know your rights. Federal law requires orders made by mail, phone or online to be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, you can cancel and demand a refund. There is no general three-day cancellation right, but you do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if you can cancel the purchase and whether you can get a refund or credit.
- Be suspicious if someone contacts you unexpectedly and asks for your personal information. Identity thieves send out bogus emails about problems with consumers’ accounts to lure them into providing their personal information. Legitimate companies don’t operate that way.
- Check your credit card and bank statements carefully. Notify the bank immediately if there are unauthorized charges or debits, if you were charged more than you should have been, or if there are any other problems.
- Keep your computer secure for safe shopping and other online activities. Protect your computer with spam filters, anti-virus and anti-spyware software, and a firewall, and keep them up to date. Go to www.staysafeonline.org and www.onguardonline.gov to learn more about how to keep your computer secure.
- Beware of emails offering loans or credit, even if you have credit problems. Con artists take advantage of cash-strapped consumers during the holidays to offer personal loans or credit cards for a fee up front. These scammers simply take the money and run.
- Contact the seller promptly about any problems with your order. Check the company’s Web site for a customer service page, “contact us” link, email address, or phone number to get your complaint addressed or questions answered. If you can’t resolve the problem, contact theBetter Business Bureau or your state or local consumer protection agency for help.
About the National Consumers League
Founded in 1899, NCL’s mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.
About the National Cyber Security Alliance
A not-for-profit 501(c)(3) organization, the National Cyber Security Alliance (NCSA) is a central clearinghouse for cyber security awareness and education for home users, small businesses, and the education community. A public-private partnership, NCSA sponsors include the Department of Homeland Security, Federal Trade Commission, and many private-sector corporations and organizations. For more information, and to review the top 8 cyber security practices, visit www.staysafeonline.org
About the Better Business Bureau
The Better Business Bureau (BBB) system is dedicated to fostering fair and honest relationships between businesses and consumers, instilling consumer confidence and contributing to an ethical business environment, in both the traditional and online marketplaces. The first BBB was founded in 1912, and the network of BBBs and the Council of Better Business Bureaus have grown to become the most recognized advocate for promoting ethical business and advertising practices, providing more than 60 million instances of service to consumers and businesses in 2004. BBBs in the U.S. and Canada are supported by 375,000 business members throughout North America.