Technical Issues
I’ve
never taken a course online. What are the technical
requirements?
Do
I have to install any additional software?
Do
I need a printer?
What
if I don’t have access to a printer to print my certificate?
Do
I need audio speakers?
Do
I have to take the course in one sitting?
I
am having trouble viewing the course material. Help!
I’ve
never taken a course online. What are the technical
requirements?
We
can only guarantee that our courses are compatible with
Windows Internet Explorer 6.0 and higher, with an internet
connection that is 56K or faster. Some Mac users have
reported no problems accessing the courses (when using
Safari or Firefox). The screen resolution is best viewed
at 1024 x 768; however, 800X600 will also work.
IGSW
recommends that you download the following free software
prior to beginning the course:
Important
: Please
disable your pop-up blocker for this site. The
course utilizes pop-ups to pose questions to participants,
also to provide links to resources and articles.
Do
I have to install any additional software?
No.
Many computers already have Adobe Acrobat Reader and
Real Player installed. If your computer is several years
old, you may need to download this software programs.
With a 56K modem, each download will take approximately
one minute.
Do
I need a printer?
Yes,
you will need access to a printer to print articles
and your certificate of completion.
What
if I don’t have access to a printer to print my certificate?
Because
our courses are available via the internet, you can
print your certificate from any computer with an internet
connection. You do not have to print the certificate
from the same computer on which you completed your course.
If
you cannot access a computer with a printer, we are
happy to fax you your certificate. To order a printed
certificate, please contact IGSW by e-mail at techsupport@igsw.org
or by phone at (617) 358-2635.
Do
I need audio speakers?
You
do not need audio speakers to take IGSW Print and Go
courses. However, you will need speakers to listen to
the video clips included in several of IGSW’s Interactive
Self-Paced (ISP) courses.
Do
I have to take the course in one sitting?
Our
courses allow you to leave off anywhere in the course.
The next time you log in, select “ C ontinue,” and you
will enter the course on the exact page where you left
off.
I
am having trouble viewing the course material. Help!
If
you are having difficulty viewing IGSW online course,
please follow the recommendations below. If you have
followed all of the troubleshooting tips and continue
to have difficulty, please feel free to contact our
Technical Support staff by e-mail at techsupport@igsw.org
, or by phone at (617) 358-2635.
- Check
to be sure that you are using Windows Internet Explorer
6.0 or higher to view the course. The learning management
software used by IGSW is certified to work with Windows
Internet Explorer 6.0 or higher. While our software
is compatible with some Mac systems and Netscape Browsers,
we cannot guarantee the quality.
- Make
sure your browser pop up blocker is disabled.
- Turn
off your computer and restart it. Return to http://www.igsw.org
and attempt to view the course material again.
Some
office computers that are part of larger network systems
will not allow interactive access to online sites. In
such a case, you may need to use a different computer.
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