Registration and Payment

How do I register for a course?

Do I have to register with IGSW every time I purchase a course?

How do I enroll in a course?

Do I have to enroll in a course before I pay for it?

The registration page asks for personal information. What do you do with it?

How do I pay for a course?

How do I pay for the Certificate Program?

What methods of payment do you accept for your courses?

Do I have to enter my credit card information every time I purchase a course?

How long do I have to complete a course after I have paid for it?

What is your policy for refunds and cancellations?

What if I forgot my log in name and password?

When I login I get a message that says, “Invalid Login.” What do I do?

I work at an organization that purchased courses for me. Do I still have to register and pay?

I received a discount code in the mail, how do I use this?

Do I have to take the course in one sitting?

How do I register for a course?

If you are a new user, you will need to register with IGSW the first time you view the course catalog. If you are an existing user, you simply log in with your username and password to access the course catalog. To register or log in, please visit: IGSW.

Do I have to register with IGSW every time I purchase a course?

No. Once you have registered, your registration information will be saved in our system.

How do I enroll in a course?

Once you log in to IGSW, you will have access to the IGSW course catalog. Once you find a course you are interested in taking, click on the “Enroll” link next to the course title. Then click “yes” to confirm your enrollment. To begin the course, you will need to click “Start” next to the course title.

Do I have to enroll in a course before I pay for it?

Yes, you will be prompted to pay for the course after reading the introductory chapters of a course. You will have access to part of the course after you enroll, and will be able to access to the whole course after a payment is processed.  

The registration page asks for personal information. What do you do with it?

IGSW collects demographic information from course participants for several purposes. Some data is required by the accrediting bodies that license IGSW to award continuing education credit. Other data is needed to confirm online payment. In addition, IGSW collects information to help us improve our courses and design products and services that are geared to the educational and professional needs of our course participants. All information is securely stored, and IGSW does not sell, lend, or give away any personal information.  

How do I pay for a course?

IGSW allows you to preview the introductory chapters of the course without paying.  You will be prompted to pay for the course after reviewing the Course Description, Course Rationale, Course Competencies, and the Learning Objectives.  Before the Background and Scope section, a pop-up window will appear stating that “payment is required to proceed further.” After clicking the OK button, you will be directed to the E- Commerce Details screen.

To pay for the course, complete the following steps:

• Select your course by clicking on the box next to the course name

• Enter in your address information or click the small box that says “Copy address from registration profile” 

• Click the “Add to Cart” button

• Review the Order Summary Page and then click on the “Confirm Order” button

You will be directed to the Boston University Credit Card Center.  When you submit your credit card information it will be immediately processed.  You will return to the course catalog where you will find the course(s) you purchased.

How do I pay for the Certificate Program?

Once you have selected the Certificate Program you would like to purchase, simply click on the “buy/enroll” link on the Certificate Program page.  A box will pop up with the E- Commerce payment information.  You will need to select your electives by clicking on the box next to each elective you want to include in your certificate. 

To pay for the certificate, you will need to complete the following steps:

• Select your course by clicking on the box next to the course name

• Enter in your address information or click the small box that says “Copy address from registration profile” 

• Click the “Add to Cart” button

• Review the Order Summary Page and then click on the “Confirm Order” button

• You will be directed to the Boston University Credit Card Center.  When you submit your credit card information it will be immediately processed.  You will return to the course catalog where you will find the course(s) you purchased.

What methods of payment do you accept for your courses?

We accept Visa, Mastercard and Discover. Your payment is directed through the Boston University Credit Card Center, which ensures a secure credit card transaction.

Do I have to enter my credit card information every time I purchase a course?

Yes. Each time you wish to take a new course, you will need to enter your credit card information. Credit card information is not saved in the system.

How long do I have to complete a course after I have paid for it?

You will have a period of one year beginning at the time you enroll in the course to complete it. However, IGSW recommends you complete a courses within six months.

What is your policy for refunds and cancellations?

Once you begin a course, IGSW will not be able to issue a refund.

What if I forgot my log in name and password?

There is a link on the home page (www.igsw.org) that reads, “If you forgot your login/password click here.” You will be directed to a new screen where you will enter your email address. Your username and password will be emailed to the address you provided in your registration form.

When I log in I get a message that says “Invalid Login.” What do I do?

Both username and password are case-sensitive and must be entered exactly as you entered them into the registration form. If you aren’t sure if you have the correct login name and password, please see the question above.

I work at an organization that purchased courses for me. Do I still have to register and pay?

If your employer has purchased a course or certificate program for you, you will be given a discount code. You still have to register with the site. When you are prompted to pay for the course or certificate, enter the discount code provided to your organization.  If you are not sure what your discount code is, please contact the administrator at your agency responsible for purchasing the course or certificate. Once you enter the discount code, you will be automatically directed to the course or certificate program.

I received a discount code in the mail, how do I use this?

When you are prompted to purchase the course, simply enter the discount code in the field labeled “Enter Discount Code.” The cost of the course will automatically be adjusted and you can proceed to the credit card payment screens.

Do I have to take the course in one sitting?

Our courses allow you to leave off anywhere in the course. The next time you login, select “Continue” and you will enter the course on the exact page where you left off.